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Team Assessment & Improvement Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. An exit interviewer should always _____.

Question 2 2. Part of the follow-up process of an exit interview includes _____, the information obtained in the interview.

Question 3 3. A(n) _____ is conducted when an employee leaves a workplace team for any reason.

Question 4 4. What are the two types of KPIs?

Question 5 5. Which of the following are reasons to measure the performance of your team?

Page 2

Question 6 6. KPIs should be determined by looking at _____.

Question 7 7. What are some ways team members can demonstrate accountability at work?

Question 8 8. Who can team members be accountable to at work?

Question 9 9. What problems might arise if team members aren't held accountable for their work?

Question 10 10. Why would performance appraisals be useful to a company that is investing in employee development?

Page 3

Question 11 11. Which of the following is NOT an administrative use of performance appraisals?

Question 12 12. What is a formal system of assessing an employee's effectiveness and productivity called?

Question 13 13. How does focusing on team results increase productivity?

Question 14 14. Which of the following is a disadvantage of focusing on team results?

Question 15 15. How can focusing on team results lead to delays in a project?

Page 4

Question 16 16. Employee performance problems may manifest in all of the following ways EXCEPT which?

Question 17 17. Which of these is the most common obstacle to employee performance, creating performance problems?

Question 18 18. This strategy for combating employee performance issues can help in developing an action plan for correcting the problem.

Question 19 19. In a business setting, what is the best thing to do once you have found training material that works for you.

Question 20 20. In a business setting, what can you do about cultural differences in training material.

Page 5

Question 21 21. In a business setting, during employee training, what qualifies as cultural differences?

Question 22 22. What kind of exit interview activity is depicted in this image?

Question 23 23. Jake determines that Mary, one of his team members, is consistently not achieving goals based on various measurements. As a manager, what should Jake do?

Question 24 24. What does accountability mean?

Question 25 25. A performance appraisal is best used for:

Page 6

Question 26 26. How can you balance the advantages and disadvantages of focusing on team results?

Question 27 27. Which of these workplace scenarios may contribute negatively to employee performance?

Question 28 28. In business, which of the following is a good method of assuring trainee engagement in training sessions?

Question 29 29. Which question is most appropriate for the early stages of an exit interview?

Question 30 30. Tim, a manager, determines that Emily is unable to complete all of her tasks. Emily tells her manager that the tasks assigned do not match up to her strengths and she is unsure of how to complete the tasks. What should her manager do?

Team Assessment & Improvement Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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