Team Building & Development in Hospitality Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Self-directed teams date back to which point in history?

Question 2 2. The three different types of work teams are

Question 3 3. What kind of team is Jerry a part of if it only includes members from his same area?

Question 4 4. Why is diversity important in a team?

Question 5 5. At what stage of team development can feelings of frustration lead to arguments?

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Question 6 6. The understanding of what a team is trying to accomplish, or what it is working towards, is called the _____.

Question 7 7. The sharing and understanding of data and information as sender and receiver is _____.

Question 8 8. What are the stages of team development?

Question 9 9. The top executives at XYZ Corporation are deciding how much to offer the owners of a smaller company to buy them out. Each executive writes down an amount on a piece of paper, and, after a brief discussion, they make the final decision by secret ballot. Which group decision making technique are they applying?

Question 10 10. A business with a highly centralized organizational structure

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Question 11 11. A company seeking ideas for new products wants to generate as many ideas as possible from a group. Which group decision technique will they MOST likely use?

Question 12 12. The analysts at Magic Marketing are meeting to discuss ideas for a new campaign for an important client. The facilitator leading the discussion advises the analysts not to criticize any new ideas at this point. Which group decision-making technique are they applying?

Question 13 13. A self-directed team

Question 14 14. The norming stage can be most clearly identified by:

Question 15 15. What can you gain by learning about each of your team members?

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Question 16 16. Knowing each team member's strengths and weaknesses allows you to _____.

Question 17 17. What variable of work teams provides the ability to come to a final decision based on the opinion of all of the members?

Question 18 18. How can a team best overcome anxiety during the forming stage?

Question 19 19. Which is more important in team effectiveness?

Question 20 20. The situation where group members withhold dissenting or unpopular opinions because they want to avoid conflict is known as

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Question 21 21. What are the three Cs in work team design?

Question 22 22. How can free thinking help a team become successful?

Question 23 23. The marketing manager at Speedy Cellular has just sent her analysts a third survey about advertising ideas for a new cellphone. Which group decision technique is she applying?

Question 24 24. Which type of team is where groups of employees who come from different departments or job function and are used for a specific issue related to a product, process or customer?

Question 25 25. Which of the following is the BEST example of a clear performance goal?

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Question 26 26. What can a strong leader do for each team member?

Question 27 27. What is the purpose of understanding the stages of team development?

Question 28 28. Which of the following is NOT an advantage of self-directed teams?

Question 29 29. What benefit of teams does this describe: Individual workers can't always see the big picture and miss problems.

Question 30 30. What are the three types of group decision making?

Team Building & Development in Hospitality Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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