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Team Communication & Delegation Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Which of these factors is built on relationships, how the group interacts and learning the communication styles of the group members?

Question 2 2. How many factors can affect group communication?

Question 3 3. Which of the following team members should you delegate a task to in order to empower them?

Question 4 4. When delegating to any team member, you must always provide them with _____.

Question 5 5. To maintain open communications, managers can implement an open-door policy. This helps in all of the following ways EXCEPT which?

Page 2

Question 6 6. What is the simplest way to encourage employees to give written or oral feedback?

Question 7 7. What does the 'S' in SMART goal stand for?

Question 8 8. How should managers approach negative feedback with an employee?

Question 9 9.

The purpose of asking yourself numerous questions prior to communicating with your team is to ensure that you have _____.


I. Clarity of thought

II. Conciseness to your points

III. Precision in information and communication

Question 10 10. In order to pump up your team, which of the following would be the best question to ask yourself?

Page 3

Question 11 11. Which effective listening technique is the skill of letting the customer know that you are listening to what they are saying?

Question 12 12. Deflecting is _____.

Question 13 13. Workplace coaching can assist in reverse delegation by ensuring employees have _____.

Question 14 14. What happens in reverse delegation?

Question 15 15. Why should team members be interested in listening to and providing feedback?

Page 4

Question 16 16. Which of the following is NOT an example of a team communication tool?

Question 17 17. Which of these answers is not a benefit of delegation?

Question 18 18. Which of these answers is not a step in the delegation process?

Question 19 19. How could you best describe the difference between 'context' and 'external environment'?

Question 20 20.

Delegation empowers a team because it _____

I. Shows the team you trust them

II. Increases their accountabilities

III. Improves their skills/value

Page 5

Question 21 21. Working on team synergy to improve communications could include all of these strategies EXCEPT which?

Question 22 22. Who is involved in an action plan meeting?

Question 23 23. When using the sell strategy to communicate with your teams, your main goal is to _____.

Question 24 24. Which effective listening technique is the ability to attain more information by asking questions?

Question 25 25. How can a manager use active listening to combat reverse delegation?

Page 6

Question 26 26. _____ is what happens when team members go to outsiders for additional assistance with decision making.

Question 27 27. Which of these statements is true of delegation?

Question 28 28. When you are dealing with factors like the noise level of the meeting space, the configuration of the meeting area, and the physical location of each member, which factor are you attempting to control?

Question 29 29. When delegating to team members, you should NOT _____.

Question 30 30. Once you've received feedback from a team member, what is the next step as a manager?

Team Communication & Delegation Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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