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Team Conflict & Problem Solving Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Brett is a member of a high-performing team facing a deadline for passing an audit. The team still has to review existing procedures, draft new procedures, and revise any outdated procedures. In addition, the materials need to be arranged in a manual. How can they get all of this work accomplished in just a few days? The team members should _____.

Question 2 2. Lily offended George. He felt she took an idea he told to her in confidence and implemented it as part of their project. This made George feel he did not receive the credit he had coming to him. How do George and Lily handle this conflict as members of a high-performing team?

Question 3 3. What is the primary purpose of bringing in a fresh set of eyes when a team is facing tough times?

Question 4 4. When a team is facing a time of _____, it's important that the team's leader confidently provide the plan that will minimize its impact.

Question 5 5. At a weekly team meeting, the team leader passed out a flowchart designed to illustrate the process by which the team will take in an issue and then systematically work through it. What term provides the best description of this scenario?

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Question 6 6. Jason really wanted to excel in his role on the information technology upgrade team. His enthusiasm led him to complete his tasks early by purchasing computer hardware that was ultimately incompatible with other aspects of the team's project plan. This situation occurred because Jason had too much _____ in making purchasing decisions.

Question 7 7. Which is NOT true about behavior in the office?

Question 8 8. Why is it essential to pay attention to how communication flows?

Question 9 9. Why is it important for team members to define and understand the problem?

Question 10 10. Linda is a production manager at a warehouse where robots assist on the assembly line. She is informed that some customers are receiving their orders late. Linda arranges a meeting with her staff to get to the bottom of the problem. She encourages her team to think outside of the box to figure out a possible solution, and assures them that no idea will be criticized. This is an example of _____.

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Question 11 11. When confrontations are the result of disagreements about strategy or tactics, team leaders should often discuss the options:

Question 12 12. When a team discussion degenerates into verbal assaults that question someone's character, motives, or integrity, the team leader should respond by:

Question 13 13. More often than not, whose job is it to fix workplace problems?

Question 14 14. The 85/15 Rule states that 15% of the time _____.

Question 15 15. A _____ is someone who challenges the status quo, not someone who indiscriminately creates chaos or drama.

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Question 16 16. The team leader can use _____ as a technique to allow a disruptor to speak their mind, present their opinion, and have their ideas validated or considered.

Question 17 17. What kind of approach is the laissez-faire approach?

Question 18 18. The upside of using this leadership style is that conflict will likely be averted early because the leader is actively involved with his or her team

Question 19 19. Thomas and Jane are working on a proposal for a new PR strategy for their company. Thomas believes that they should focus on TV ads, while Jane believes they should focus on the world of social media because most other forms of communication are outdated. Identify the kind of conflict in this situation and the reason behind it.

Question 20 20. How does a perceptual set of beliefs, values and attitudes influence the behavior of people?

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Question 21 21. Ultimately, teams should be able to:

Question 22 22. One way to encourage positive and healthy conflict amongst team members is by:

Question 23 23. No matter what problem-solving blueprint you create for yourself, there are four essential steps. Which one of the following is NOT one of those steps?

Question 24 24. In business, what do the repetitive use of ''why,'' an Ishikawa diagram, and an affinity diagram have in common? They are all _____.

Question 25 25. Which one of the following phrases MOST accurately describes a high-performing team?

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Question 26 26. Team leaders must take decisive action to correct any _____ that is/are having a negative effect on the team's members.

Question 27 27. Characteristics like apathy or petty infighting are of signs that the team _____.

Question 28 28. If management is unfair to you, what should you do?

Question 29 29. It is essential that a team be able to uncover the _____ of a problem before identifying any possible solutions.

Question 30 30. Anytime confrontations or angry verbal attacks happen within the team, the overall goal for the team leader is to:

Team Conflict & Problem Solving Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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