Strategies for Creative Problem Solving in the Workplace  /  Business Courses

Test Prep Plan - Take a practice test

Take this practice test to check your existing knowledge of the course material. We'll review your answers and create a Test Prep Plan for you based on your results.
How Test Prep Plans work
1
Answer 50 questions
Test your existing knowledge.
2
View your test results
Based on your results, we'll create a customized Test Prep Plan just for you!
3
Study smarter
Study more effectively: skip concepts you already know and focus on what you still need to learn.

Team Problem Solving Techniques Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. How might it be advantageous for a company to bring together a group of people who each have a unique perspective regarding an issue the company faces?

Question 2 2. _____ can hamper the judgment, mental alacrity and effectiveness of a group's decision making through _____.

Question 3 3. The marketing manager at Speedy Cellular has just sent her analysts a third survey about advertising ideas for a new cellphone. Which group decision technique is she applying?

Question 4 4. Which of the following elements is NOT part of the resolution step in the problem solving process?

Question 5 5. Which of the following best describes group decision making?

Page 2

Question 6 6. What are the three types of group decision making?

Question 7 7. A company seeking ideas for new products wants to generate as many ideas as possible from a group. Which group decision technique will they MOST likely use?

Question 8 8. _____ is the ability to utilize many minds to develop a multitude of ideas, leading to a high quality solution.

Question 9 9. Linda is a production manager at a warehouse where robots assist on the assembly line. She is informed that some customers are receiving their orders late. Linda arranges a meeting with her staff to get to the bottom of the problem. She encourages her team to think outside of the box to figure out a possible solution, and assures them that no idea will be criticized. This is an example of _____.

Question 10 10. The management group at Arrow Consulting contains many adventurous members who enjoy extreme sports and like to take risks in their everyday life. When they meet to decide on the direction for their new marketing campaign, the group comes up with an extremely risky approach that will either make the company millions or bankrupt them. How does this situation reflect group polarization?

Page 3

Question 11 11. The analysts at Magic Marketing are meeting to discuss ideas for a new campaign for an important client. The facilitator leading the discussion advises the analysts not to criticize any new ideas at this point. Which group decision-making technique are they applying?

Question 12 12. Why is it important for team members to define and understand the problem?

Question 13 13. What should a team do once a solution is in place?

Question 14 14. The top executives at XYZ Corporation are deciding how much to offer the owners of a smaller company to buy them out. Each executive writes down an amount on a piece of paper, and, after a brief discussion, they make the final decision by secret ballot. Which group decision making technique are they applying?

Question 15 15. It is essential that a team be able to uncover the _____ of a problem before identifying any possible solutions.

Team Problem Solving Techniques Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Support