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Teamwork & Teams in the Workplace Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. According to Greg Oldham and J.R. Hackman, all of the following are major criteria for an effective team EXCEPT:

Question 2 2. Which of the following is an element of the team environment?

Question 3 3. Which of the following must align with the overall business strategy, key business drivers, and goals and objectives of the organization?

Question 4 4. What are key performance indicators?

Question 5 5. Which of the following contains the best example of people conflict?

Page 2

Question 6 6. Why does conflict occur?

Question 7 7. Which statement concerning self-managing teams is most accurate?

Question 8 8. Groupthink occurs when there is _____.

Question 9 9. What is a cross-functional team?

Question 10 10. Before beginning a project, the analyst team at MicroHard Software Company worked together on a document that laid out the team's direction and established ground rules. What is this document referred to?

Page 3

Question 11 11. Setting clear team roles with specific responsibilities will help to _____.

Question 12 12. Video/web conferencing tools such as GoToMeeting or OpenMeetings are examples of how _____ has allowed for increased communications within teams.

Question 13 13. What happens during the norming stage of Tuckman's model of team development?

Question 14 14. Determining whether the team has a clear goal is a(n) _____ measure of assessing team effectiveness.

Question 15 15. A team that has an expansive level of inputs with many different varying viewpoints and perspectives likely has _____.

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Question 16 16. Setting clear performance goals is _____ characteristic of an effective team.

Question 17 17. What is the minimum number of people needed to make an effective team?

Question 18 18. Which of the following is the BEST example of a clear performance goal?

Question 19 19. The three different types of work teams are

Question 20 20. Two coworkers are having a dispute about how to achieve the goal of their company, which is to introduce the most competitive product in the smart phones industry. In the heat of the argument, one of the workers calls the other a lazy good-for-nothing. Why is this an example of a people conflict?

Page 5

Question 21 21. What are the three factors that are needed for a successful team?

Question 22 22. The concept of Together Everyone Achieves More (TEAM) conveys what?

Question 23 23. KPIs should be determined by looking at _____.

Question 24 24. Which of the following is NOT part of the definition of a team?

Question 25 25. What can a strong leader do for each team member?

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Question 26 26. Which is NOT characteristic of good team communication?

Question 27 27. When assessing the effectiveness of teams, which of these are interdependent measures?

Question 28 28. Why is diversity important in a team?

Question 29 29. What are the three Cs in work team design?

Question 30 30. How does a perceptual set of beliefs, values and attitudes influence the behavior of people?

Teamwork & Teams in the Workplace Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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