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Technical Writing: Help and Review  /  English Courses

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Technical Correspondence: Help and Review Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Why should you never type an email in ALL CAPITAL LETTERS?

Question 2 2. Electronic communication consists of _____.

Question 3 3.

If an employee emails confidential company information to a friend, which guideline(s) was NOT followed? Choose the best combination.

I. Keep confidential information confidential.

II. Use correct grammar and punctuation.

III. Keep business and personal contacts separate.

IV. Keep it short, sweet, and smart.

Question 4 4. Which of the following is an example of NOT following the guideline to use correct grammar, punctuation, and word usage?

Question 5 5. What is the most important item that a company should have relative to the use of mobile message communication?

Page 2

Question 6 6. Sending a monthly electronic message showcasing new car inventory would be an example of _____.

Question 7 7. Which of the following elements should be included as part of a proper email closing statement?

Question 8 8. Which of the following is NOT an advantage of electronic communication?

Question 9 9. What should a subject line of an email look like?

Question 10 10. Which of the following is an example of understanding the rules and behaviors of email communication?

Page 3

Question 11 11. Regarding the proper structure of an email, the acronym CABS stands for: Correct closing statement, Address formally, Brief in length, and _____.

Question 12 12. Text messaging is an example of which one of the following?

Question 13 13. What does it mean when a customer opts out of an email or text messaging campaign?

Question 14 14. What is instant messaging?

Question 15 15. Which of the following is a disadvantage of electronic communication?

Technical Correspondence: Help and Review Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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