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Technical Writing in Business Correspondence Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Who is the typical recipient of a memo?

Question 2 2. Which of the following is a best practice for formatting an email?

Question 3 3. What is the role of instant messaging in an office?

Question 4 4. Ben works at his company's headquarters but just finished inspecting one of the company's foreign branch offices. What type of memo may he write about it?

Question 5 5. Which of the following is an example of a valediction?

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Question 6 6. Which of the following is an appropriate closing phrase for a business letter?

Question 7 7. What's the best description of the tone for a memo?

Question 8 8. Which one is not a purpose of a memo?

Question 9 9. Becky works in a real estate office and wants to send a formal communication to thank a recent client for choosing her to market and sell his home. Which of the following form of communication should Becky utilize?

Question 10 10. In a business letter, the margins should be set at _____, and the font size should be set at _____.

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Question 11 11. Joe is checking his email during the workday. Which of the following is NOT an appropriate use of email?

Question 12 12. Neil serves as the Secretary for the Board of Directors for Big Corp Inc. Part of his responsibilities in this role is to document what happens at the board's meetings. What type of memo may Neil prepare for this purpose?

Question 13 13. Xander was asked by his boss to find out if there are any off-the-shelf alternatives available to replace the company's current database program. What would likely be the BEST type of memo for Xander to compose?

Question 14 14. In a business letter, how many lines should be between the closing phrase and your typed name?

Question 15 15. Sally needs to ask her manager if she can leave a little early this afternoon in order to take her dog, who has just fallen ill, to the vet. Which of the following form of communication should she use?

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Question 16 16. Which of the following is not an essential component of a professional quality email header?

Question 17 17. Which section is not an essential component of a memo?

Question 18 18. Jane is writing a memo to update her team leader on the progress of their team project. What type of memo is Jane writing?

Question 19 19. The opening section of a business letter contains the _____, _____, and _____.

Question 20 20. What is the first section of a memo?

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Question 21 21. What's a key difference between an email and a traditional memo?

Question 22 22. The body of a business letter should contain which of the following?

Question 23 23. Jennifer lives an hour north of where she works and is stuck in traffic due to a water main break that her teammates, who mostly live within minutes of the office, probably know nothing about. Jennifer needs to let them know that she will be late to work and will be unable to run an early morning meeting for a client. Which of the following is the best form of communication for her to use?

Question 24 24. Mark is a manager who needs to communicate a new policy to his team members. Which of the following form of communication should Mark use for this purpose?

Question 25 25. Lucy spent a week at the Sky Resort attending a conference on the use of industrial diamonds in research and development. Once back at the office, what type of memo will she compose?

Technical Writing in Business Correspondence Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

English 305: Advanced Technical Writing  /  English Courses
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