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The Evolution of Organizational Behavior: Lesson Plans Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Thomas is a CEO at a retail firm. He notices that many employees are depressed and are becoming increasingly unmotivated. In order to combat the problem, Thomas interviews all of his employees and tries to understand the underlying issue. He tries to focus on developing a plan that will give employees a progressive salary with huge benefits if they reach company targets. Which approach is Thomas using?

Question 2 2. Sylvia is a manager at an accounting services firm. She is designing a four-step process based on the functions of management, which include:

Question 3 3. The Western Electric (Hawthorne Works) Studies revealed all of the following EXCEPT _____.

Question 4 4. What perspective supports the belief that employee behavior is in large part based on own personal feelings, interactions, thoughts and experiences?

Question 5 5. If a manager glares and frowns at an employee, this would be an example of what type of negative interpersonal skill?

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Question 6 6. Which interpersonal skill requires an individual be self-assured and confident in their actions?

Question 7 7. Rita is the regional manager for a clothing retailer. She attends a ribbon cutting ceremony every time a new store opens for business. Which one of Mintzberg's managerial roles is she fulfilling?

Question 8 8. Matthew manages a mobile phone retail store. He has set a specific sales goal for his team to achieve by the end of the month. Matthew created a detailed action plan to help reach the sales goal. Which managerial function has Matthew performed?

Question 9 9. In what year did the Hawthorne Experiment take place?

Question 10 10. Which category of roles does Sara the store manager use when she makes up the weekly schedule for her employees?

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Question 11 11. Crockett Sprockets is thinking about changing the types of metal alloys used in their sprockets. The company has recently started using the TQM philosophy for quality management in production. What are some questions that management will consider about the use of the new alloy before the change is implemented?

Question 12 12. Fred the football coach must meet with the media and answer questions about team performance after every game. Which one of Mintzberg's managerial roles is Fred fulfilling?

Question 13 13. Managers use which of the following to achieve organizational goals?

Question 14 14. Natalie is a shift supervisor for a manufacturing firm. Upper management has indicated that production is below company goals and has asked for ideas to increase production levels. Natalie submitted the suggestion to increase bonus pay once workers meet a minimum criteria. Her suggestion is an example of _____.

Question 15 15. How do middle level managers serve as a liaison between top management and the rest of an organization?

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Question 16 16. Jane Smith works at a company that has adopted the POS philosophy. The company is having difficulties keeping up with technological changes in their field. She was hired because she demonstrated significant hope during the interview process. How might this hopefulness assist the company in coping with their challenges?

Question 17 17. When Mark the manager communicates his department's resource needs to company headquarters, which interpersonal role is he fulfilling?

Question 18 18. Someone who wants to study mentoring, developing, and managing employees would study the administrative science known as _____.

Question 19 19. Which of the following is an example of an independent variable?

Question 20 20. Daniel manages a team that has missed their production goals for the past three months. After reviewing each employee's performance record, Daniel adjusted the sales goal to take additional quality control measures into consideration. Why is this an example of controlling?

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Question 21 21. What is the definition of organizational behavior?

Question 22 22. Pick the answer choice that represents an example of organizing:

Question 23 23. How do TQM and Six Sigma Philosophy differ?

Question 24 24. Which of these people is most likely to be a middle manager?

Question 25 25. A manager must spend time connecting with employees on an interpersonal level. When a manager communicates, motivates, inspires, and encourages employees towards a higher level of productivity, what function is that manager performing?

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Question 26 26. The four key components of Positive Organizational Scholarship (POS) are

Question 27 27. Why do lower level managers have a more interpersonal role than managers at higher levels?

Question 28 28. Which of the following is NOT a benefit of positive organizational scholarship?

Question 29 29. Sal is a supervisor for a call center. He constantly monitors his employees' production and likes to walk around answering questions and coaching the employees who require it. Which role category is Sal fulfilling?

Question 30 30. What is the basic assumption of the systematic study?

The Evolution of Organizational Behavior: Lesson Plans Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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