The Evolution of Organizational Behavior Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1.

Carmela Bar is a marketing manager for Messy Chocolates. She is trying to understand why one of her assistant marketing managers is not performing very well.

Carmela interviewed her and her coworkers to try and find other possible causes for Susie's downfall. Eventually, with more insightful research, Carmela determined that Susie's personal life was the cause of her poor work habits. Carmela used the:

Question 2 2. Which of the interpersonal skills requires the ability to hear attentively and process information correctly?

Question 3 3. The human relations movement _____.

Question 4 4.

True or false:

1. Most Six Sigma training consists of detailed statistics and reliability training, as does TQM.

2. The adoption of a TQM or Six Sigma plan can only bolster a company's chance of staying competitive in a global business environment.

Question 5 5. Who is the father of the human relations movement?

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Question 6 6. Interpersonal Skills are

Question 7 7. The Western Electric (Hawthorne Works) Studies revealed all of the following EXCEPT _____.

Question 8 8. Nick is a human resource manager at Ninja Corporation. Nick told numerous managers to increase their subordinate's salaries by $5,000 in order to further motivate the sales team. This is a(n):

Question 9 9. Someone who wants to study mentoring, developing, and managing employees would study the administrative science known as _____.

Question 10 10. The Six Sigma Philosophy is a business strategy that _____.

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Question 11 11. How do TQM and Six Sigma Philosophy differ?

Question 12 12. This allows the employees to feel that they can be vocal and valuable to the company's decision-making process.

Question 13 13. A company that has adopted positive organizational scholarship is looking to hire a new manager for a department that has struggled with meeting performance goals. In this situation, a candidate that displayed which trait would be most likely to be hired for the job?

Question 14 14. What is the contingency theory?

Question 15 15.

Which of the following represent a phase of Six Sigma?

1. Predict

2. Measure

3. Analyze

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Question 16 16. Fred was not paying attention when one of the employees told him that they were low on taco meat. Later that week, the store ran out of meat and had to close down temporarily until a shipment was delivered. In this case, Fred lacks:

Question 17 17. Which sentence describes the Hawthorne Effect?

Question 18 18. Fred is rash and does not take rational steps to complete a thorough analysis of any work situations. He recently fired an employee he thought was stealing his private candy supply on his desk. He assumed it was the teenage employee because Fred thought that the young kid had a 'thief-look' to him. Fred lacks:

Question 19 19. Why are companies adopting quality improvement philosophies such as TQM and Six Sigma?

Question 20 20. Which interpersonal skill requires having the ability to discuss and reach an agreement in a professional manner?

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Question 21 21. How did the discipline of psychology aid in understanding organizational behavior?

Question 22 22. Which interpersonal skill requires an individual be self-assured and confident in their actions?

Question 23 23. How does the evidence-based management study differ from the systematic study?

Question 24 24. The Industrial Revolution gave rise to the necessity for understanding human behavior in a work environment. Which of the following ideas did NOT originate during this era?

Question 25 25. Jane Smith works at a company that has adopted the POS philosophy. The company is having difficulties keeping up with technological changes in their field. She was hired because she demonstrated significant hope during the interview process. How might this hopefulness assist the company in coping with their challenges?

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Question 26 26. What perspective supports the belief that employee behavior is in large part based on own personal feelings, interactions, thoughts and experiences?

Question 27 27. The science of _ is important to organizational behavior because it led to researchers viewing companies as an entire separate universe to be analyzed.

Question 28 28. Cheapo Toys recently hired a new accounting manager who worked his way through school with three part-time jobs. He explained that working 60-hour weeks was expected, and he would be fully dedicated to giving 100% to the company. His positive, can-do attitude landed him the job, because of his:

Question 29 29. Cheapo Toys wants to know what can affect worker productivity, turnover, absenteeism and job satisfaction. According to the contingency theory, will help improve the problems that Cheapo Toys is facing.

Question 30 30. Which of the following is NOT a benefit of positive organizational scholarship?

The Evolution of Organizational Behavior Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Business 107: Organizational Behavior  /  Business Courses
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