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The Importance of Effective Listening Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Deflecting is _____.

Question 2 2. What barrier to effective listening can be overcome by taking a deep breath and fully listening before replying?

Question 3 3. Lack of eye contact, leaning in, and arms folded across the chest are examples of _____.

Question 4 4. Which effective listening technique is the skill of letting the customer know that you are listening to what they are saying?

Question 5 5. _____ is a way to actively involve the individuals to ensure you are reaching your audience and keeping them engaged.

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Question 6 6. Understanding the _____ of the audience is an important element of effective listening when public speaking.

Question 7 7. Theresa is a surgeon. She's asked to speak at her daughter's third-grade class for career day. For her presentation, Theresa plans to use higher level vocabulary to discuss a very complicated gastrointestinal procedure. What may be the outcome of her presentation?

Question 8 8. Which effective listening technique is the ability to attain more information by asking questions?

Question 9 9. What are the effective listening techniques?

Question 10 10. In order to be an effective listener, the most important thing you can do is to _____.

The Importance of Effective Listening Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Communications 102: Interpersonal Communication  /  Business Courses
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