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The Problem Solving Process Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. How can experience help you to solve a problem?

Question 2 2. What is the correct order for using the problem-solving steps?

Question 3 3. Which of the following steps in the problem solving process is important but often overlooked?

Question 4 4. Who needs to have good problem solving skills?

Question 5 5. Why is communication an important skill in problem solving?

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Question 6 6. What's the last step of the Deming Cycle?

Question 7 7. What's the final step of the 5-Step Model?

Question 8 8. How do the 5-Step Model and the Deming Cycle differ?

Question 9 9. Which problem-solving method is designed to work with process-oriented problems?

Question 10 10. When attempting to solve a problem, why is the divide and conquer strategy useful?

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Question 11 11. Hanna isn't sure what topic to pick for her public speaking class, so she decides to draw out possible solutions in a visual way, to help her explore the options. She writes down different ideas, circles them, then draws lines connecting different related ideas. Which problem-solving strategy is Hanna using?

Question 12 12. General 'mental short-cuts' or quick decision-making rules, such as, 'you get what you pay for' or 'shorter lines move more quickly' could be considered what type of problem-solving strategy?

Question 13 13. Mr. Fukami often confuses his students when he gives them exams, because his questions are unclear. The students complain that they don't understand what type of answer he wants, and therefore they do badly on the tests. Psychologists might argue that Mr. Fukami's difficulty is that his questions are _____.

Question 14 14. In the IDEAL Strategy, what does the letter 'D' stand for?

Question 15 15. Jean-Phillip likes to draw bar graphs of his spending habits, to help him understand his expenses so he can manage his money. What general type of problem-solving strategy is Jean-Phillip using?

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Question 16 16. Which of the following problem-solving methods involves trying lots of things until one of them works?

Question 17 17. Which of the following is NOT a problem-solving method discussed in this lesson?

Question 18 18.

Which of the following problem-solving methods involves the following steps:

A. Compare where you are and where you want to be: what is the biggest difference?

B. Ask yourself how to remove that difference.

C. If that action can't be taken, create a new goal to make it so that it can be taken.

Question 19 19. What are problem-solving methods?

Question 20 20. When are problem-solving skills useful?

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Question 21 21. What should a team do once a solution is in place?

Question 22 22. Which of the following elements is NOT part of the resolution step in the problem solving process?

Question 23 23. It is essential that a team be able to uncover the _____ of a problem before identifying any possible solutions.

Question 24 24. Linda is a production manager at a warehouse where robots assist on the assembly line. She is informed that some customers are receiving their orders late. Linda arranges a meeting with her staff to get to the bottom of the problem. She encourages her team to think outside of the box to figure out a possible solution, and assures them that no idea will be criticized. This is an example of _____.

Question 25 25. Why is it important for team members to define and understand the problem?

The Problem Solving Process Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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