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Question 11.What's the final step of the 5-Step Model?
Question 22.When attempting to solve a problem, why is the divide and conquer strategy useful?
Question 33.What's the last step of the Deming Cycle?
Question 44.Which problem-solving method is designed to work with process-oriented problems?
Question 55.How do the 5-Step Model and the Deming Cycle differ?
Question 66.Why is it important for team members to define and understand the problem?
Question 77.What should a team do once a solution is in place?
Question 88.It is essential that a team be able to uncover the _____ of a problem before identifying any possible solutions.
Question 99.Which of the following elements is NOT part of the resolution step in the problem solving process?
Question 1010.Linda is a production manager at a warehouse where robots assist on the assembly line. She is informed that some customers are receiving their orders late. Linda arranges a meeting with her staff to get to the bottom of the problem. She encourages her team to think outside of the box to figure out a possible solution, and assures them that no idea will be criticized. This is an example of _____.
Question 1111.Which of the following is NOT a problem-solving method discussed in this lesson?
Which of the following problem-solving methods involves the following steps:
A. Compare where you are and where you want to be: what is the biggest difference?
B. Ask yourself how to remove that difference.
C. If that action can't be taken, create a new goal to make it so that it can be taken.
Question 1313.When are problem-solving skills useful?
Question 1414.What are problem-solving methods?
Question 1515.Which of the following problem-solving methods involves trying lots of things until one of them works?
Question 1616.How can experience help you to solve a problem?
Question 1717.What is the correct order for using the problem-solving steps?
Question 1818.Who needs to have good problem solving skills?
Question 1919.Why is communication an important skill in problem solving?
Question 2020.Which of the following steps in the problem solving process is important but often overlooked?
Question 2121.Mr. Fukami often confuses his students when he gives them exams, because his questions are unclear. The students complain that they don't understand what type of answer he wants, and therefore they do badly on the tests. Psychologists might argue that Mr. Fukami's difficulty is that his questions are _____.
Question 2222.Hanna isn't sure what topic to pick for her public speaking class, so she decides to draw out possible solutions in a visual way, to help her explore the options. She writes down different ideas, circles them, then draws lines connecting different related ideas. Which problem-solving strategy is Hanna using?
Question 2323.General 'mental short-cuts' or quick decision-making rules, such as, 'you get what you pay for' or 'shorter lines move more quickly' could be considered what type of problem-solving strategy?
Question 2424.Jean-Phillip likes to draw bar graphs of his spending habits, to help him understand his expenses so he can manage his money. What general type of problem-solving strategy is Jean-Phillip using?
Question 2525.In the IDEAL Strategy, what does the letter 'D' stand for?
The Problem Solving Process Chapter Exam Instructions
Choose your answers to the questions and click 'Next' to see the next question. You can skip questions if you would like and come back
to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will
appear. Click it to see your results. You will lose your work if you close or refresh this page. Good luck!