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Question 11.Why is it important for a business to have clearly stated policies?
Question 22.How can you clarify expectations with a customer?
Question 33.Why is it important for businesses to set and exceed their customers' expectations?
Question 44.What information does an entry-level customer service person handle?
Question 55.What are some common responsibilities of a customer service manager?
Question 66.An organization that offers custom training programs held on-site at clients' offices books a small class for only six engineers at a small company that will bring in revenue of $6,000. Later that day, the organization is contacted by another client who is requesting a much larger class on the same day that would bring in revenue of $15,000. They respectfully decline, keeping the commitment to the first client. This is an example of _____.
Question 77.Evan runs a doughnut shop. He has started hosting 'create your own doughnut' parties for children, where he takes doughnuts, frostings and toppings into customer's homes. He booked a party where a mother requested beach-themed doughnuts for her daughter's birthday. Evan told her that he would be able to find specialty toppings to make four different kinds of doughnuts. However, the day of the party he had enough specialty toppings for the kids to make six kinds of doughnuts. The mom was thrilled. This is an example of:
Question 88.What factors should be considered when establishing a customer service department?
Question 99.What are some functions of an account manager?
Question 1010.What is one form of customer service that is growing in popularity?
The Role & Duties of Customer Service Chapter Exam Instructions
Choose your answers to the questions and click 'Next' to see the next question. You can skip questions if you would like and come back
to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will
appear. Click it to see your results. You will lose your work if you close or refresh this page. Good luck!