The Supervisor & Conflict Management Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. What are the three aspects of facilitative intervention?

Question 2 2. What does a supervisor need to consider when deciding to use facilitative or authoritative intervention?

Question 3 3. Frank is dealing with an employee who is meeting some goals but is falling short in other areas of the job. He is not sure why this individual is struggling and wants to handle the situation carefully. Which type of intervention will most likely draw some ideas and explanation from the employee?

Question 4 4. What type of intervention involves directly providing the person advice and guidance?

Question 5 5. What's the maximum length of time before a virtual manager should send a follow-up communication to an employee about a personnel issue?

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Question 6 6. Which of the following illustrates one of the main types of personnel issues that can arise in the virtual environment?

Question 7 7. Which of the following is NOT an advantage of dealing with personnel issues in a virtual environment?

Question 8 8. Which of the following is NOT a characteristic of effective, issue-resolving, written communication in a virtual environment?

Question 9 9. The upside of using this leadership style is that conflict will likely be averted early because the leader is actively involved with his or her team

Question 10 10. What is one functional way that a leader can use to help the team move forward after a conflict?

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Question 11 11. What should a leader do when deciding to get actively involved in a team conflict?

Question 12 12. At the very least, recognizing conflict early requires a leader to be able to:

Question 13 13. If Christina meets up with Hallie for lunch at work, and they talk about how their departments can benefit each other by working together on a project, how is Christina being a positive influence?

Question 14 14. What style of influence involves making sure others hear your ideas and that you challenge others' ideas?

Question 15 15. Which of the following is NOT a good way to be a positive influence at work?

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Question 16 16. What style of influence involves supporting your team with excitement and encouragement?

Question 17 17. Why should managers provide constructive feedback in private?

Question 18 18. Which of the following is the most important thing a manager do in order to positively influence employees?

Question 19 19. A manager who is a good role model might _____.

Question 20 20. Martin wants to have a more positive influence on his employees. Which of the actions below would have the single biggest impact?

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Question 21 21. In a company, communication is vital towards achieving _____.

Question 22 22. A new manager that is very informal has started sending text messages and e-mails to his employees during out-of-work hours when they would like to be with their families. The previous manager and the company itself are very formal and there is usually very little communication between the workers outside of regular working hours and the communication is always face-to-face. Which of the following does the new manager need to conform to?

Question 23 23. Which of the following should a manager consider when communicating in a business environment?

Question 24 24. Which of the following will likely cause understandable awareness of expectations and performance measurements for all employees?

Question 25 25. What type of perspective believes that conflict is dysfunctional unless everyone involved positively benefits when the conflict is resolved?

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Question 26 26. A manager with an open door policy for employees to share problems they see within the organization is an example of which conflict perspective?

Question 27 27. What is another name for the managed conflict perspective?

Question 28 28. A manager who is quick to resolve problems on their own, ignoring employee input for change, is operating under which conflict perspective?

Question 29 29. Under which of the following circumstances would challenging the other person's behavior directly be an appropriate response?

Question 30 30. All of the following are common methods of contacting employees about personnel issues in the virtual environment, except which?

The Supervisor & Conflict Management Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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