Training and Development in Organizations Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Problem-solving training will teach employees to do all of the following, EXCEPT:

Question 2 2. Which type of training would MOST likely result in employees becoming more willing to work together and trust their coworkers?

Question 3 3. Structured on-the-job training involves:

Question 4 4. What should the primary purpose be for engaging in an employee disciplinary action?

Question 5 5. Don is a 50-year-old repair technician for a computer hardware company. He notices that all of the recent promotions have gone to younger techs with more recent college degrees. What point in his career has Don MOST likely reached?

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Question 6 6. What are the four career stages?

Question 7 7. Which of the following should be reviewed when assessing training needs?

Question 8 8. Cindi is the newly appointed head of the accounting department. She is receiving training from a mentor and meets with her trainer every day to discuss how the day went and any unusual problems she is facing. Which of the following is NOT an advantage of using this training method?

Question 9 9. What are some of the possible benefits to training an employee in the use of new technology?

Question 10 10. A manager finds her employees are unfamiliar with the mission and vision of the organization. What type of training will solve the problem?

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Question 11 11. Orientation for new employees includes the following components EXCEPT _____ to help with socialization and assimilation.

Question 12 12. Juan is a newly hired assembler at Speedy Cellular. He will spend his first week with Juanita, a veteran assembler, who will work side by side with Juan, showing him each step of the assembly process as he assembles the phones. Why is this an example of on-the-job training?

Question 13 13. How many domains of emotional intelligence are there?

Question 14 14. Susie plans to cut back her work hours and begin passing her responsibilities on to younger associates in anticipation of retirement. Which stage of the career model is Susie in?

Question 15 15. Joe has previously received verbal and then written warnings about taking long lunch hours, yet he continues to return one half hour later than he should. What should be the next step in progressive discipline for Joe?

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Question 16 16. An automotive assembly line has strict rules about wearing safety glasses in work areas. Felix is a good employee with no prior rule violations. Today his supervisor sees him in the work area without his glasses. What should the manager do next under progressive discipline?

Question 17 17. What is the purpose for training needs assessments?

Question 18 18. How is Daniel Goleman relevant to the study of emotional intelligence?

Question 19 19. Which of these would be a quick action that would aid in keeping current clients?

Question 20 20. Joan has been a store manager for six years. She loves her job and is not interested in a job as regional manager because she would have to move to another city. Which stage of the career model is Joan in?

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Question 21 21. Which of the following provides the best explanation of employee assimilation?

Question 22 22. Which of the following is the BEST explanation of emotional intelligence?

Question 23 23. Using hands-on training while working alongside an experienced worker is called _____.

Question 24 24. Which of the following is an employee benefit associated with career development and management programs?

Question 25 25. Kathleen has a difficult time submitting project objectives and results to her supervisor in a clear and concise format. Her supervisor feels her reports are confusing. In order to improve Kathleen's skills in writing reports, her supervisor might recommend _____ training.

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Question 26 26. What type of contract has an implicit agreement between an individual and an organization that details exactly what is expected in the relationship?

Question 27 27. Eddie is an innovative industrial engineer. Impressed by his intelligent approach to problem solving skills Eddie's boss is considering to promote him to shift supervisor. However, even though Eddie is good at his job his boss worries that Eddie may lack the emotional intelligence to manager other employees, i.e. being intuitive as to what other coworkers may feel and need. Based on Eddie's boss' evaluation, what domain of emotional intelligence may Eddie lack which could prove problematic in managing others?

Question 28 28. What group would benefit from a career management development system focused on task forces?

Question 29 29. The following are advantages of a solid new hire orientation process EXCEPT _____.

Question 30 30. A solid orientation program is important because _____.

Training and Development in Organizations Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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