Transitioning to an Agile Organizational Culture Chapter Exam

Exam Instructions:

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Question 1 1. Which of the following best summarizes the pitfalls associated with people?

Question 2 2. Which of the following is NOT a problem associated with the work?

Question 3 3. Which of the following is NOT a low-level detail that has problems or pitfalls?

Question 4 4. What is the pitfall associated with the high-level principles from the Agile Manifesto?

Question 5 5. Which of the following is NOT part of the Agile Manifesto?

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Question 6 6. Jim feels angry and disgusted with his company after a recent company-wide change. It doesn't seem like management thought about it before making the change, and now Jim just can't experience any positive feelings about his work. Jim appears to be going through _____ with the company.

Question 7 7. How might an employee react to a workplace change that will increase workload difficulty if that employee is not 100% sure he or she will be able to keep up with the new workload?

Question 8 8. Which of the behavior reactions, or 4Ds, concerns confusion created by the initiation of change?

Question 9 9. A fast food restaurant chain decides to automate several of its front-end processes in order to save money by cutting down on the number of employees needed. How might this impact employees of the restaurant on a personal level?

Question 10 10. What might cause an employee to feel particularly distressed at finding out that his company is changing its main focus of business?

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Question 11 11. Which of the following does an organization have full control over?

Question 12 12. Which of the following is a useful tactic after deciding on a change?

Question 13 13. Amy works in a company that has had a very casual environment for years. Now she has to sign her name both electronically and on paper prior to submitting any work and she feels that this change is completely unnecessary. Identify which of the following factors motivates her resistance to change:

Question 14 14. Approximately 70 workers are employed at an IT firm called Johnson Incorporated. All of these workers are used to checking in with their supervisors five minutes before starting to work. In case an employee has a good idea, he doesn't have to worry about channels but can go straight to the CEO. The environment is very casual here. Why are these things examples of organizational culture?

Question 15 15. An advisory board of a multinational company is trying to assess the main challenges that the company will have to overcome in the next five years. Amongst them, they have listed these: dismissing fears regarding globalization, trying to predict the fluctuations of the stock market, and keeping up with the technological requirements of the industry. What do all of these goals have in common?

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Question 16 16. Buddy is very concerned with supporting the culture of his business, Brick Head's Pizza. He decides to hire a new manager, named Tank, for the pizza chain. Why did he MOST likely hire Tank?

Question 17 17. The method that adapts new employees to the culture of an organization is known as:

Question 18 18. When hiring new people, organizations use a selection process to determine which two things?

Question 19 19. What is the initial source of an organization's culture?

Question 20 20. How is culture sustained in an organization?

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Question 21 21. The best time for an organization to implement a new plan is when _____.

Question 22 22. Which of the following is a LIKELY outcome if management receives too many employee ideas about change within the organization?

Question 23 23. All of the following are areas an organization can focus on to overcome barriers to change EXCEPT _____.

Question 24 24. A large global restaurant chain recently began selling fried rice. However, after managers in several international markets spoke up, the company's franchised restaurants in those areas added fried noodles to their menu instead. Which change strategy was MOST likely used to get the company to consider this menu option?

Question 25 25. Annual sales at K-Put, Inc. were down 55%, which prompted the CEO to implement a major overhaul of the business. He sent out a memo to all employees, stating: 'There will be some big changes made across all departments. If you do not happily comply with the new directives, you will likely find yourself on the short list for termination.' This scenario is an example of _____.

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Question 26 26. Which of the following actions would a manager take to empower broad-based action?

Question 27 27. As CEO of his company, Mack seeks to use Kotter's 8-step change model to make a comprehensive organizational change to improve efficiency and boost the company's sagging profits. As part of the first step, he outlines a program he believes will revive the business in six to nine months. What aspect of the first step in the change model did he miss?

Question 28 28. Why would an organization use Kotter's eight-step change model?

Question 29 29. Which of the following does NOT occur during step seven of Kotter's 8-step change model, consolidate gains to produce more change?

Question 30 30. Lauren held a staff appreciation luncheon to inform her employees that existing clients' feedback on phase one of the new skincare system and pricing structure was overwhelmingly positive. Why is this an example of the sixth step of the change model, generate short-term wins?

Transitioning to an Agile Organizational Culture Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next question. You can skip questions if you would like and come back to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. You will lose your work if you close or refresh this page. Good luck!

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