Troubleshooting Computer Issues Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. You suspect you have a virus on your computer. You download an antivirus program, but will it only handle viruses that infect after the download?

Question 2 2. What is the first thing to try when facing a hardware failure on your computer or device?

Question 3 3. Which is the first step to troubleshoot an error window prompted by a computer?

Question 4 4. What is bandwidth?

Question 5 5. If you notice that your computer is slowing down, what is the FIRST thing you need to do?

Page 2

Question 6 6. Troubleshooting can be best defined as _____.

Question 7 7. Moving from a _____ to a _____ is a basic principle of troubleshooting.

Question 8 8. If your computer is totally down, what's one of the best tools you can use during the troubleshooting process?

Question 9 9. _____ can help with troubleshooting because it can help you eliminate the simplest possible causes of a computer problem.

Question 10 10. You send a document to a printer in another room of your house via your wireless network. When you get to the printer, the document isn't there. Using the KISS principle, what should you do next?

Page 3

Question 11 11. What is the main function of a Domain Name System (DNS)?

Question 12 12. Ping is a great way to verify if a _____ is working.

Question 13 13. If you are having router issues, check that your _____ is current.

Question 14 14. If you have connection issues, a _____ may need to be updated to allow access to a certain site.

Question 15 15. What should be your first go to in troubleshooting hardware on your computer?

Troubleshooting Computer Issues Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Computer Science 103: Computer Concepts & Applications  /  Computer Science Courses
Support