Types & Sources of Workplace Conflict Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. What stage is where decisions to take action in a certain way occurs?

Question 2 2. What stage of conflict process deals with perception of conflict as it arises between parties?

Question 3 3. Why do most dysfunctional conflicts come about?

Question 4 4. What are the three sources of conflict in an organization?

Question 5 5. What is a disagreement between groups or employees regarding work-related issues?

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Question 6 6. Which source is a personal conflict that can develop over disagreements and differences between individuals or groups?

Question 7 7. What are the five stages of the conflict process?

Question 8 8. A manager who is quick to resolve problems on their own, ignoring employee input for change, is operating under which conflict perspective?

Question 9 9. Why is mediation useful?

Question 10 10. What type of perspective believes that conflict is dysfunctional unless everyone involved positively benefits when the conflict is resolved?

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Question 11 11. A manager with an open door policy for employees to share problems they see within the organization is an example of which conflict perspective?

Question 12 12. Which of the following is NOT a positive result of functional conflict?

Question 13 13. Eric ended up sobbing and revealing that he had just lost his pet dog of 10 years. This extreme display is an example of what stage?

Question 14 14. The three workplace conflict perspectives are:

Question 15 15. What are the two types of conflict?

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Question 16 16. Which source of conflict involves differences based on work details and goals?

Question 17 17. What is another name for the managed conflict perspective?

Question 18 18. Competing, collaborating, avoiding, accommodating or compromising are five types of ways to rectify conflict. What stage are they found?

Question 19 19. Which source of conflict deals with disagreements on the procedure of a specific work assignment?

Question 20 20. Which of these behaviors is a characteristic of functional conflict?

Types & Sources of Workplace Conflict Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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