Understanding Enterprise Business Systems Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. The component of an expert system that looks for information and relationships in the knowledge base to provide answers, predictions, and suggestions is called a/an:

Question 2 2. Which of the following is NOT an application of artificial intelligence?

Question 3 3. What are three critical components of an expert system?

Question 4 4. How can a business construct a market profile for its target market?

Question 5 5. What is a primary focus of a CRM system?

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Question 6 6. Why is having a CRM important to a business?

Question 7 7. Which of the following is NOT a typical activity of a Transaction Processing System?

Question 8 8. You are planning a vacation to Europe next summer after saving money over several years. You go online and select an airline flight to take you there on your desired travel date and time. You select your preferred seat and complete the transaction. The airline later sends you a confirmation message but the booking includes a different flight and time. What problem most likely occurred during transaction processing?

Question 9 9. For many years, all commercial transactions were handled with paper invoices and handwritten inventory logs. With the advent of computers and the internet, businesses had many new options available to them. What is the value of a transaction processing system to an organization?

Question 10 10. Which of the following business functions would use Enterprise Resource Planning?

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Question 11 11. Which of the following features would be useful to a chain of restaurants implementing an ERP system?

Question 12 12. Why would a chain of grocery stores want to implement ERP?

Question 13 13. Which of the following approaches is NOT typically used in knowledge management software?

Question 14 14. Which of the following is an example of the average score that a class of students in a particular school received on a math exam?

Question 15 15. Knowledge that is not easy to measure and difficult to formalize is referred to as _____.

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Question 16 16. A _____ is an alternative to using a value-added network for EDI communication, which also makes a private network a public network with data first being encrypted before it is sent over the internet.

Question 17 17. How is an Electronic Data Interchange implemented between customers and vendors?

Question 18 18. A private network that provides data security, transaction services, message formatting, and protocols for communications to take place securely and efficiently is known as a/an _____.

Question 19 19. Which of the following is not a goal of Supply Chain Management?

Question 20 20. The purchasing manager of a cell phone assembler wants to know how many of each type of phone will be produced this month. To find this information, he should look at the _____.

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Question 21 21. In which industrial sector is Supply Chain Management most common?

Question 22 22. Your organization needs to handle all the information about its customers, such as contact information, purchasing history and individual preferences. Customer inquiries and responses also need to be tracked. What type of enterprise software should be purchased?

Question 23 23. Enterprise software is typically used:

Question 24 24. What is the value of enterprise level software to a large organization?

Question 25 25. How do artificial intelligence systems replicate intelligent behavior?

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Question 26 26. How does operational CRM differ from analytical CRM?

Question 27 27. What is the main distinguishing feature of a batch processing system?

Question 28 28. What does ERP stand for?

Question 29 29. Which of the following is a reason for a company to implement a knowledge management system?

Question 30 30. Which of the following is NOT an example of a business using an Electronic Data Interchange?

Understanding Enterprise Business Systems Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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