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Using Control Charts in Business Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Clarence is looking at a control chart for his company. It shows that they are very productive for three weeks, and then they have a week where they are not productive, followed by three more weeks of high production. Which type of pattern is Clarence noticing?

Question 2 2. Juliana examines a control chart that shows that her company's manufacturing plant suddenly began making more faulty items after they installed a new machine. Which type of pattern is Juliana observing?

Question 3 3. Regular maintenance of equipment, training of employees, and other ongoing initiatives can help companies improve their production. Which pattern on a control chart will most likely represent these types of changes?

Question 4 4. Clarence is looking at a control chart for his company. It shows that they are very productive for three weeks, and then they have a week where they are not productive, followed by three more weeks of high production. Clarence's company's changes are likely due to:

Question 5 5. What is most likely to have caused the change in this control chart?

Page 2

Question 6 6. Khalil wants to see how much variation there is in the cost of manufacturing his company's products. He is likely going to use a control chart to see the _____ data.

Question 7 7. Which of the following is a variable in business?

Question 8 8. Leslie's boss gives her a control chart showing her how much time the sales reps in her department have spent with customers over the past month. This allows Leslie to see if the time spent with customers is increasing, decreasing, or staying the same over time. This is an example of using control charts to _____.

Question 9 9. Visual representations of information across time are called _____.

Question 10 10. Using control charts to decide whether to increase spending on professional development for employees is an example of using control charts to _____.

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Question 11 11. After figuring out whether a change reduces variation, the PDSA method requires that the company do which of the following?

Question 12 12. A cause of variation that comes from a specific event or issue is what type of cause?

Question 13 13. The design of a product is causing quality control issues. This is an example of a which type of cause?

Question 14 14. Implementing a change in the process is part of which step of PDSA?

Question 15 15. How does the Act step relate to the Planning step of PDSA?

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Question 16 16. A process that, when followed strictly, still produces a poor output is a process that _____.

Question 17 17. The now defunct automaker Saturn experimented with a rational sub-group process control mechanism by which any employee at the company could:

Question 18 18. Which of the following would NOT qualify as a rational subgroup for a sampled process?

Question 19 19. Jamestown Steel produces beams for building construction. Which scenario is the BEST example of a rational subgroup?

Question 20 20. ABC Widgets has a manufacturing plant that produces 100,000 units per day. Every unit produced on any given day should have virtually no variances between units. The term _____ describes the act of scrutinizing a part of the process for the purpose of evaluating whether the process is proceeding as expected.

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Question 21 21. A manager has collected data that looks at how many bugs are in the programs his company produces each day. The company produces different numbers of programs each day, and some programs have several bugs. The best choice is for the manager to use a(n) _____ chart.

Question 22 22. If a sample size varies and there are only two choices (yes or no), the data is best arranged in a(n) _____ chart.

Question 23 23. If a sample size is fixed and there are only two choices (yes or no) for whether something has occurred, it is best to use a(n) _____ chart.

Question 24 24. Which type of data is on a continuum?

Question 25 25. A business owner is collecting data about how many products they sell in each of three sizes: small, medium, and large. The data the owner is collecting is _____ data.

Using Control Charts in Business Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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