Using Email for Customer Service Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. What is one thing you should do in a general contact email that you don't have to do when responding to a customer inquiry email?

Question 2 2. How can customer care teams provide a unique customer experience using email?

Question 3 3. What approach should teams take when corresponding with customers via email?

Question 4 4. Why would you send a coupon to a customer inquiring about a product?

Question 5 5. Email is a great way to answer customer questions _____ and make sure that your customer gets the best _____ service.

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Question 6 6. How does email customer service allow you to meet the needs of your customers?

Question 7 7. Why would you want to send your customer links to your company's Facebook page and other social media sites?

Question 8 8. If you are annoyed and frustrated, why are responses better for the customer when conducted by email?

Question 9 9. A professional approach to email results in which of the following?

Question 10 10. What is one of the many reasons companies are choosing to use email customer service?

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Question 11 11. Excellent customer service in email includes which of the following?

Question 12 12. Why do you want to clearly explain how a customer can unsubscribe from company emails?

Question 13 13. Why is a timely email response important?

Question 14 14. Which of the following is a method you can use to market through customer service inquiries?

Question 15 15. What are some benefits to your company for using email customer service?

Using Email for Customer Service Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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