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Work Groups & Teams Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Which category of employees is composed of a collection of two or more people who interact with one another for a common, positive purpose?

Question 2 2. Groups that experience groupthink disregard _____ in order to maintain harmony in the group.

Question 3 3. Which type of team is believed to improve coordination of interdependent activities between specialized subunits?

Question 4 4.

Finish this statement:

When conflict happens between two different groups, _____.

Question 5 5. Groupthink occurs:

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Question 6 6. Which of these stages describes a time where conflict and competition are at its greatest because group members feel confident and begin to address some of the more important issues surround the group?

Question 7 7. Jennifer, Eric, Gabriel and Maria are working together to develop a marketing plan for one of their company's newest product lines. After some initial conflict, the group started to really come together. Now, the group is highly unified and very productive. The marketing plan is practically writing itself! Which stage of development is this group in?

Question 8 8. Activities of which of these categories of employees are typically aimed at changing, challenging, or sabotaging the traditional order of things within an organization?

Question 9 9. Which of these stages is used to wrap up activities of the group and provide a sense of closure to its members?

Question 10 10. Which of these stages represents the time when the group becomes a cohesive unit, morale is high and members actively acknowledge the talents, skills and experience that each member brings to the group?

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Question 11 11. Which type of team building is used to increase the understanding of who each group member is and how to better communicate with one another?

Question 12 12. According to Thomas, K.W., and R.H. Kilmann, what happens if the conflict style 'Avoiding' is used?

Question 13 13. Which of these is not considered a characteristic of cohesive groups?

Question 14 14. Which is not a type of conflict management?

Question 15 15. What is the final step in Maccoby and Studder's strategies to prevent conflict before it happens?

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Question 16 16. Which of these terms describes the degree to which group members come together as one unit to reach a common goal?

Question 17 17. Which type of team is designed to provide employees a sense of ownership by allowing them to operate without a manager, while still holding them accountable for their own performance?

Question 18 18. What is a preventative measure that can be taken to reduce the chances of groupthink?

Question 19 19. Which category of employees is composed of a collection of two or more people who interact with one another with unified negative purpose?

Question 20 20. The king of a small country wants to go to war. Everyone agrees with him in an attempt to gain his favor, even though they would be attacking a much larger nation. This an example of:

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Question 21 21. Managers need to resolve conflict in the work place quickly and _____?

Question 22 22. Howard is vice president of media relations. Keisha is a senior web developer in marketing. Both are part of a team of high-level employees from various departments that will determine how best to present the company's new line of products to the public. Although each team member has authority over company policy, there is no designated group leader. Why is this a cross-functional team?

Question 23 23. Which of these terms is used to describe a sequence of planned activities aimed at improving teamwork to increase group cohesion and effectiveness?

Question 24 24. Which of these answers describes the main difference between groups and teams?

Question 25 25. Which of these stages represent the time characterized with anxiety and uncertainty when the group is just starting to come together?

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Question 26 26. Vivian works in housekeeping at a resort hotel. She manages the laundry division and has three dozen valets and laundry attendants reporting directly to her, in addition to six contracted tailors and furniture upholsterers. Why is this a functional work team?

Question 27 27. Which type of team building is aimed at improving the specific teamwork skills which group members need to accomplish their goal and can be immediately applied in the workplace?

Question 28 28. Which category of employees is composed of a collection of two or more people who interact with one another but have no unified purpose?

Question 29 29. Accounting, marketing, finance, and human resources are examples of which type of work team?

Question 30 30. Which of the following describes the likely outcome of decisions shaped by groupthink?

Work Groups & Teams Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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