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Work Teams: Help and Review Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Groups that experience groupthink disregard _____ in order to maintain harmony in the group.

Question 2 2. Which type of team is designed to provide employees a sense of ownership by allowing them to operate without a manager, while still holding them accountable for their own performance?

Question 3 3. Which type of conflict are Marco and Peter experiencing in this scenario: Marco, who is a very sociable and open person, is working with Peter on a project for work. Marco quickly shares his ideas on what he thinks is the best course of action to take, but Peter is quite and provides very little input during the brainstorming session. If anything, he disagrees with Marco's ideas. Marco, being someone who is very sociable, might interpret Peter's lack of participation as Peter's displeasure with having to work with Marco. Now that Marco believes that Peter does not like him, Marco decides that he does not like Peter.

Question 4 4. Two coworkers are having a dispute about how to achieve the goal of their company, which is to introduce the most competitive product in the smart phones industry. In the heat of the argument, one of the workers calls the other a lazy good-for-nothing. Why is this an example of a people conflict?

Question 5 5. Which of these is not considered a characteristic of cohesive groups?

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Question 6 6. Activities of which of these categories of employees are typically aimed at changing, challenging, or sabotaging the traditional order of things within an organization?

Question 7 7. What is a preventative measure that can be taken to reduce the chances of groupthink?

Question 8 8. Which of these stages represents the time when the group becomes a cohesive unit, morale is high and members actively acknowledge the talents, skills and experience that each member brings to the group?

Question 9 9. Which of these terms is used to describe a sequence of planned activities aimed at improving teamwork to increase group cohesion and effectiveness?

Question 10 10. Which type of team building is aimed at improving the specific teamwork skills which group members need to accomplish their goal and can be immediately applied in the workplace?

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Question 11 11. Which category of employees is composed of a collection of two or more people who interact with one another for a common, positive purpose?

Question 12 12. Accounting, marketing, finance, and human resources are examples of which type of work team?

Question 13 13. Which of these stages represent the time characterized with anxiety and uncertainty when the group is just starting to come together?

Question 14 14. Which of these terms describes the degree to which group members come together as one unit to reach a common goal?

Question 15 15. Which category of employees is composed of a collection of two or more people who interact with one another but have no unified purpose?

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Question 16 16. Howard is vice president of media relations. Keisha is a senior web developer in marketing. Both are part of a team of high-level employees from various departments that will determine how best to present the company's new line of products to the public. Although each team member has authority over company policy, there is no designated group leader. Why is this a cross-functional team?

Question 17 17. The king of a small country wants to go to war. Everyone agrees with him in an attempt to gain his favor, even though they would be attacking a much larger nation. This an example of:

Question 18 18. Groupthink occurs:

Question 19 19. Which of the following describes the likely outcome of decisions shaped by groupthink?

Question 20 20. Which category of employees is composed of a collection of two or more people who interact with one another with unified negative purpose?

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Question 21 21. Which of the following is a major source of people conflict in teams?

Question 22 22. Vivian works in housekeeping at a resort hotel. She manages the laundry division and has three dozen valets and laundry attendants reporting directly to her, in addition to six contracted tailors and furniture upholsterers. Why is this a functional work team?

Question 23 23. Which type of team is believed to improve coordination of interdependent activities between specialized subunits?

Question 24 24. Which type of team building is used to increase the understanding of who each group member is and how to better communicate with one another?

Question 25 25. Which of these stages is used to wrap up activities of the group and provide a sense of closure to its members?

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Question 26 26. Thomas and Jane are working on a proposal of a new PR strategy for their company. Thomas believes that they should focus on TV ads, while Jane states, We must focus on the world of social media because most other forms of communication are outdated. Identify the kind of conflict in this situation and the reason behind it.

Question 27 27. How does a perceptual set of beliefs, values and attitudes influence the behavior of people?

Question 28 28. Which of these stages describes a time where conflict and competition are at its greatest because group members feel confident and begin to address some of the more important issues surround the group?

Question 29 29. Which of these answers describes the main difference between groups and teams?

Question 30 30. Jennifer, Eric, Gabriel and Maria are working together to develop a marketing plan for one of their company's newest product lines. After some initial conflict, the group started to really come together. Now, the group is highly unified and very productive. The marketing plan is practically writing itself! Which stage of development is this group in?

Work Teams: Help and Review Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Introduction to Management: Help and Review  /  Business Courses
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