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Workplace Collaboration Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Howard is vice president of media relations. Keisha is a senior web developer in marketing. Both are part of a team of high-level employees from various departments that will determine how best to present the company's new line of products to the public. Although each team member has authority over company policy, there is no designated group leader. Why is this a cross-functional team?

Question 2 2. A leader who influences employees to conceptualize the future state of the organization is _____.

Question 3 3. What type of feedback should a coach provide?

Question 4 4. What is coaching in the workplace?

Question 5 5. Choose the most accurate statement regarding collaboration tools:

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Question 6 6. Which of these is not necessary to maintaining good networks?

Question 7 7. Vivian works in housekeeping at a resort hotel. She manages the laundry division and has three dozen valets and laundry attendants reporting directly to her, in addition to six contracted tailors and furniture upholsterers. Why is this a functional work team?

Question 8 8. How do unassigned and assigned leadership roles differ?

Question 9 9. Accounting, marketing, finance, and human resources are examples of which type of work team?

Question 10 10. What is interpersonal communication?

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Question 11 11. Two examples of early collaboration products are:

Question 12 12. Two companies, one worth $10 million and the other worth $20 million, have started exporting products together to the European market. The company that is worth $10 million stated that the minimum price for which it would work for the larger company was $1 million. The expected profit from this joint export is $3 million. What is the bottom line in this scenario?

Question 13 13. Which of the following is not one of the three general approaches to conflict resolution?

Question 14 14. What type of environment does a facilitator try to create?

Question 15 15. Which type of team is believed to improve coordination of interdependent activities between specialized subunits?

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Question 16 16. What is networking?

Question 17 17. Which is the best brief definition of a collaboration tool?

Question 18 18. What is the goal of active listening?

Question 19 19. A leader can BEST motivate employees by _____.

Question 20 20. Negotiation is

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Question 21 21. A formal leadership role refers to:

Question 22 22. Which of the following is a behavior or tactic of effective coaching?

Question 23 23. A consulting firm and a bank are trying to resolve issues regarding a possible breach of contract obligations. They are in the negotiation phase and have agreed that the consulting firm will withdraw its lawsuit against the bank in return for a 3-year contract, where they will receive roughly $100,000 each year. The initial offer of the bank was $75,000, but after a lengthy discussion they decided to increase it. Why is this an example of the bargaining and problem solving phase?

Question 24 24. Which of the following is a correct statement regarding conflict resolution?

Question 25 25. Why is it important to use coaching in the workplace?

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Question 26 26. The membership representatives at a health insurance company have been working hard during a particularly stressful open enrollment. The manager decides to throw a catered lunch for the employees because _____.

Question 27 27. Which of the following is not one of the techniques used in unilateral decision-making?

Question 28 28. What is active listening?

Question 29 29. What is an example of effective coaching?

Question 30 30. What is the best explanation of active listening?

Workplace Collaboration Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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