Workplace Communication Skills Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Which of these conflict management styles attempts to resolve a conflict by finding a middle ground?

Question 2 2. The four areas covered by business etiquette are:

Question 3 3. Which interpersonal skill requires having the ability to discuss and reach an agreement in a professional manner?

Question 4 4. How does written communication provide immediacy and economical feasibility?

Question 5 5. What are the five functions of nonverbal communication?

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Question 6 6. What is the most important aspect of decoding nonverbal cues?

Question 7 7. Why is it important to ask questions after communicating?

Question 8 8. Why do managers rely heavily on oral communication?

Question 9 9. Which of the following is a profile of a person likely to use accommodation as a conflict management style?

Question 10 10. You are in an important business meeting that could result in a large account for your company. What should you do with your telephone phone before attending the meeting?

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Question 11 11. What function of nonverbal communication is controlled by using nonverbal cues to establish rules of communication?

Question 12 12. Which of the following is the feeling that is most crucial after collaboration?

Question 13 13. In a social situation for a business meeting, what should you order for dinner?

Question 14 14. Most people in your office wear suits or other professional attire each work day. At your former job, Friday was casual. What should you wear to work on Fridays at your current job?

Question 15 15. Business etiquette _____

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Question 16 16. Which of the interpersonal skills requires the ability to hear attentively and process information correctly?

Question 17 17. Interpersonal Skills are

Question 18 18. How can an individual communicate clearly in the workplace?

Question 19 19. Mark from the IT sector and Wayne from the accounting sector are supposed to develop a strategy that will accommodate the long-term needs of the company. Mark thinks they need to buy the best computers on the market, while Wayne wants them to pick the cheapest. After an open disagreement, Mark has taken a 2-week leave in order to not have to disagree about the issue again. Which of the following best describes this conflict resolution style?

Question 20 20. Which of the five functions of nonverbal communication uses nonverbal cues to take the place of verbal cues completely?

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Question 21 21. What is effective communication in the workplace?

Question 22 22. Which interpersonal skill requires an individual be self-assured and confident in their actions?

Question 23 23. Jonathan and Sam are employed at a PR company in Boston. Both of them want the company to fund projects they've been working on for the past three years, but senior management has informed them that the company will only fund one of the projects. Which one of the following options best explains why this situation resulted in competition?

Question 24 24. Why are harmony and trust so important in communication in the workplace?

Question 25 25. If a manager glares and frowns at an employee, this would be an example of what type of negative interpersonal skill?

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Question 26 26. What does it mean for a word to have a double meaning?

Question 27 27. Why is interpersonal communication considered to be minimally restricted?

Question 28 28. Which type of communication may be related to someone's physical appearance?

Question 29 29. Olive's boss told her that she had to work late and Olive said 'Well, okay', while also slouching, bowing her head and frowning. This is an example of what nonverbal cue?

Question 30 30. All of the following are types of communication successful managers use EXCEPT:

Workplace Communication Skills Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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