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Communication in the Workplace Flashcards

Communication in the Workplace Flashcards
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Downward Communication
A type of communication that can occur in organizations when a manager communicates with subordinate employees by providing feedback or supplying orders
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Organizational Communication
Organizations use this type of communication to share information, hold the business together and clear things up.
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Cultural Norms
This factor can influence the types of communication an organization deems acceptable and must be considered. Some businesses allow e-mails while others may not.
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Accommodation Conflict Management Style
A conflict management style that occurs if one of the arguing parties simply gives in to what the other party wants
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Compromise Conflict Management Style
Using this conflict management style typically results in an arrangement where neither party gets exactly what they want.
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Competition Conflict Management Style
This conflict management involves trying to win at any cost and can lead to an unpleasant working environment.
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Avoidance Conflict Management Style
Individuals use this style of conflict management when they try not to be around the person they disagree with because they don't want to argue.
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Conflict Resolution
This term refers to ways that individuals can handle disagreements. There are several options, including competition, accommodation, compromise, avoidance and collaboration.
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17 cards in set

Flashcard Content Overview

Check out these flashcards to focus on different styles of conflict management, such as competition, avoidance, compromise and accommodation. You can also review the roles of receivers and senders in the communication process. Additionally, these cards cover biases you might face in the workplace, including the fundamental attribution bias, the self-serving bias, stereotyping and the halo effect.

Front
Back
Conflict Resolution
This term refers to ways that individuals can handle disagreements. There are several options, including competition, accommodation, compromise, avoidance and collaboration.
Avoidance Conflict Management Style
Individuals use this style of conflict management when they try not to be around the person they disagree with because they don't want to argue.
Competition Conflict Management Style
This conflict management involves trying to win at any cost and can lead to an unpleasant working environment.
Compromise Conflict Management Style
Using this conflict management style typically results in an arrangement where neither party gets exactly what they want.
Accommodation Conflict Management Style
A conflict management style that occurs if one of the arguing parties simply gives in to what the other party wants
Cultural Norms
This factor can influence the types of communication an organization deems acceptable and must be considered. Some businesses allow e-mails while others may not.
Organizational Communication
Organizations use this type of communication to share information, hold the business together and clear things up.
Downward Communication
A type of communication that can occur in organizations when a manager communicates with subordinate employees by providing feedback or supplying orders
Arbitration
Organizations can use this type of third-party intervention to look at different sides of a disagreement and come up with a solution for resolving the problem.
Mediation
A third-party intervention that is non-aggressive and occurs informally to help two disagreeing parties hold discussions to resolve their issues
Self-Serving Bias
This bias occurs when we credit ourselves for any successes but put the blame on external factors in the event that we fail.
The Halo Effect
An inaccurate impression that occurs when a person perceives one positive attribute in another individual and uses it to create an overall impression of that person
Stereotyping
This refers to what happens if an individual makes a sweeping generalization about a group and then believes that generalization applies to members of the group.
Fundamental Attribution Bias
A bias characterized by the belief that the behavior of other people is solely caused by their decisions and not by the circumstances they face
The sender in the communication process
This individual begins the communication process when they create a message in a process known as encoding. The message must then be transmitted, either through verbal or digital means.
The receiver in the communication process
The person who receives a transmitted communication and finishes the communication process by decoding the message, or assigning it meaning.
Interpersonal Communication
Small groups can participate in this kind of communication. Generally these individuals communicate face to face and have conversation that is minimally restricted.

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