Conflict Management Flashcards

Conflict Management Flashcards
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Task Centered Conflict
A type of conflict caused by disagreement around a mission or goal.
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People Centered Conflict
A type of conflict caused by an individual or group.
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Compromising
This management style includes negotiating with both parties to achieve a common goal while making individual sacrifices.
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Competing
This management style is driven by individual rather than team goals, often at the expense of other goals.
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Collaborating
This management style values partnerships with others and is inclusive of the ideas of others
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Avoiding
This management style evades conflict producing arguments and confrontations.
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Accommodating
This management style values flexibility and a peaceful work environment through cooperation.
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Conflict Management
The process of observing and resolving conflict in a fair and sensible manner.
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16 cards in set

Flashcard Content Overview

This flashcard set covers information on how to identify, manage, and resolve conflict among managers and employees. These include definition cards based on Thomas and Killman's five styles of conflict and Maccoby and Studder's five strategies to prevent conflict. These also provide recommendations for managers to resolve conflict among their employees while moving towards a shared goal that supports the company.

Additional Study

To learn more about managing conflict in the workplace, please refer to the following lessons:

Front
Back
Conflict Management
The process of observing and resolving conflict in a fair and sensible manner.
Accommodating
This management style values flexibility and a peaceful work environment through cooperation.
Avoiding
This management style evades conflict producing arguments and confrontations.
Collaborating
This management style values partnerships with others and is inclusive of the ideas of others
Competing
This management style is driven by individual rather than team goals, often at the expense of other goals.
Compromising
This management style includes negotiating with both parties to achieve a common goal while making individual sacrifices.
People Centered Conflict
A type of conflict caused by an individual or group.
Task Centered Conflict
A type of conflict caused by disagreement around a mission or goal.
Maccoby and Studder's Conflict Management Strategy
A five strategy conflict management tool meant to avoid conflict in the first place.
Anticipate
In Maccoby and Studder's five strategy conflict management tool, this strategy involves identifying potential causes of conflict.
Prevent
In Maccoby and Studder's five strategy conflict management tool, this strategy involves devising solutions to conflict before they appear.
Identify
In Maccoby and Studder's five strategy conflict management tool, this strategy involves recognizing conflict and managing it directly.
Manage
In Maccoby and Studder's five strategy conflict management tool, this strategy involves acknowledging the individual emotions of each person involved.
Resolve
In Maccoby and Studder's five strategy conflict management tool, this strategy involves coming to a compromise that all parties can agree on.
Organizational Conflict
This type of conflict occurs among a group of people in the workplace.
Process Conflict
This type of conflict occurs when there is a disagreement on the method to complete a task.

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