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Flashcards - Business Analysis Evaluation

Flashcards - Business Analysis Evaluation
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net promoter score
Net Promoter or Net Promoter Score is a management tool that can be used to gauge the loyalty of a firm's customer relationships
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Kano model
The Kano model is a theory of product development and customer satisfaction developed in the 1980s by Professor Noriaki Kano, which classifies customer preferences into five categories
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Kano model
The Kano model is a theory of product development and customer satisfaction developed in the 1980s by Professor Noriaki Kano, which classifies customer preferences into five categories
net promoter score
Net Promoter or Net Promoter Score is a management tool that can be used to gauge the loyalty of a firm's customer relationships
requirements
In product development and process optimization, a requirement is a singular documented physical and functional need that a particular design, product or process must be able to perform
User Acceptance Test
In engineering and its various subdisciplines, acceptance testing is a test conducted to determine if the requirements of a specification or contract are met
flow chart
A flowchart is a type of diagram that uses an algorithm, workflow or process, showing the steps as boxes of various kinds, and their order by connecting them with arrows

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