Flashcards - Customer Experience & Satisfaction

Flashcards - Customer Experience & Satisfaction
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customer life cycle
Customer lifecycle management or CLM is the measurement of multiple customer related metrics, which, when analyzed for a period of time, indicate performance of a business
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customer experience
In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship
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5 cards in set
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customer experience
In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship
customer life cycle
Customer lifecycle management or CLM is the measurement of multiple customer related metrics, which, when analyzed for a period of time, indicate performance of a business
Customer retention
Customer retention refers to the ability of a company or product to retain its customers over some specified period
Customer delight
Customer delight is surprising a customer by exceeding his or her expectations and thus creating a positive emotional reaction
Customer engagement
Customer engagement is an effect, a reaction, a connection, a response and/or an experience of customers with one another, with a company or a brand

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