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Hospitality Industry Overview Flashcards

Hospitality Industry Overview Flashcards
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Hospitality Industry Adjustments

These are made by consumers who change their behavior as it relates to the hospitality industry. This could include deciding to go somewhere close by for a vacation.

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Baby Boomers

The generation that spends the most money on the services provided by the hospitality industry.

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Hospitality Industry Areas: Accommodations and Services

You take advantage of this segment of the hospitality industry when you stay in a place that isn't your home, such as a bed and breakfast or a hotel.

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Hospitality Industry Areas: Travel and Tourism

The portion of the hospitality industry that can help you go to new places and experience what they have to offer. Cruises are a business that operate in this area.

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Hospitality Industry

This industry is made up of service businesses that focus on offering experiences to customers. People must have extra funds in order to engage with this industry.

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Airbnb

This business provides accommodations for individuals who are traveling by allowing tourists to stay in people's homes. It runs with little overhead and has impacted the hotel industry.

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Vision Statement

You can use this document to explain what you want your business to become or to accomplish in the future. You might use this document to disclose your ideas for expansion.

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Mission Statement

Organizations use this document to convey their essence, along with their foundational philosophy, values and culture.

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17 cards in set

Flashcard Content Overview

You can use these flashcards to review the sectors of the hospitality industry, including:

  • Travel and Tourism
  • Accommodations and Services
  • Food and Beverages
  • Conference and Events
  • Gaming

These cards cover the skills necessary to succeed in this industry as well as the importance of customer satisfaction. Issues impacting the hospitality industry, including reviews and the growth of social media are also addressed by these flashcards.

Front
Back
Mission Statement

Organizations use this document to convey their essence, along with their foundational philosophy, values and culture.

Vision Statement

You can use this document to explain what you want your business to become or to accomplish in the future. You might use this document to disclose your ideas for expansion.

Airbnb

This business provides accommodations for individuals who are traveling by allowing tourists to stay in people's homes. It runs with little overhead and has impacted the hotel industry.

Hospitality Industry

This industry is made up of service businesses that focus on offering experiences to customers. People must have extra funds in order to engage with this industry.

Hospitality Industry Areas: Travel and Tourism

The portion of the hospitality industry that can help you go to new places and experience what they have to offer. Cruises are a business that operate in this area.

Hospitality Industry Areas: Accommodations and Services

You take advantage of this segment of the hospitality industry when you stay in a place that isn't your home, such as a bed and breakfast or a hotel.

Baby Boomers

The generation that spends the most money on the services provided by the hospitality industry.

Hospitality Industry Adjustments

These are made by consumers who change their behavior as it relates to the hospitality industry. This could include deciding to go somewhere close by for a vacation.

Social Media

This technology allows people to communicate with one another quickly over the internet. It gives consumers a lot of power and is shaping how the hospitality industry will function going forward.

Reviews

These judgments are made by consumers who used a product or service and posted for other potential customers to see. They can contribute to service industry growth.

Hospitality During the 1700s

During this period of time, the hospitality industry developed hotels in Europe and inns in America.

Consumer Satisfaction

This is the level of happiness an individual feels after using a product or service. It is very important within the hospitality industry.

Hospitality Industry: Necessary Employee Skills

Individuals who wish to be successful in this industry need to be flexible and capable of multitasking. They also need to be friendly.

Hospitality Industry Areas: Food and Beverage

This area of the hospitality industry provides customers with things to eat or drink. Bars are a part of this area.

Hospitality Industry Areas: Conference and Events

If your business works to set up expos, meeting, gatherings and other social functions, it is part of this area of the hospitality industry. It typically requires you to be detail-oriented.

Hospitality Industry Areas: Gaming

The portion of the hospitality industry that deals with gambling and casinos. This is sometimes grouped with leisure and recreation and sometimes placed on its own.

Tourism

The process of traveling from your home to different locations or destinations. You may travel to these different places for enjoyment or to complete business.

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