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Hotel Classifications & Operations Flashcards

Hotel Classifications & Operations Flashcards
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Hotel Room Divisions: Housekeeping

Employees of this department work to keep rooms clean. They also take care of the laundry and supplying new linens.

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Hotel Room Divisions: Security

This department focuses on ensuring guests are safe during their stay and that nothing untoward happens to their possessions.

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Hotel Room Divisions: Reservations

The department in a hotel that focuses on helping guests set up their stay in advance. This may be part of the front desk department in small hotels.

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Hotel Room Divisions: Front Desk

Individuals working in this department are responsible for greeting guest and checking them in. They deal with guest questions and must be friendly.

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Housekeeping Inspection Checklist

This document records the procedures that should be carried out during housekeeping services, such as checking the carpet and other flooring, assessing equipment, and cleaning spills.

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Franchise

You must purchase a license from an already established business in order to enter into this kind of arrangement. The license allows you to use the business's name, products, and processes.

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Franchisee

The individual who buys a license from a business in a franchise relationship.

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Franchisor

This party provides a license to another group when the two enter into a franchising arrangement.

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16 cards in set

Flashcard Content Overview

Accessing these flashcards can help you review the different target markets in the hotel industry. You'll also be able to go over the franchise business arrangement and management fees. These cards also focus on the duties of various hotel departments, including:

  • Housekeeping
  • Front Desk
  • Security
  • Reservations
  • Concierge
Front
Back
Franchisor

This party provides a license to another group when the two enter into a franchising arrangement.

Franchisee

The individual who buys a license from a business in a franchise relationship.

Franchise

You must purchase a license from an already established business in order to enter into this kind of arrangement. The license allows you to use the business's name, products, and processes.

Housekeeping Inspection Checklist

This document records the procedures that should be carried out during housekeeping services, such as checking the carpet and other flooring, assessing equipment, and cleaning spills.

Hotel Room Divisions: Front Desk

Individuals working in this department are responsible for greeting guest and checking them in. They deal with guest questions and must be friendly.

Hotel Room Divisions: Reservations

The department in a hotel that focuses on helping guests set up their stay in advance. This may be part of the front desk department in small hotels.

Hotel Room Divisions: Security

This department focuses on ensuring guests are safe during their stay and that nothing untoward happens to their possessions.

Hotel Room Divisions: Housekeeping

Employees of this department work to keep rooms clean. They also take care of the laundry and supplying new linens.

Hotel Room Divisions: Concierge

If you work in this department, your job will be to recommend local places that guests can go and to provide help making reservations or getting tickets for guests.

Hotel Target Markets: Corporate Guests

Your hotel tries to target these guests if you want to attract business travelers.

Hotel Target Markets: Transient Guests

This market is made up of people who aren't on business. They are usually out of town to see an attraction or to visit someone.

Hotel Target Markets: Government Guests

Hotels that focus on this market are aiming to serve individuals who work in the military or in the political administration of the country.

Hotel Target Markets: Event Guests

This market includes individuals traveling to go to a wedding or to a special meeting.

Housekeeping Inspection

Supervisors in the housekeeping field carry out this task when they go to a room to ensure that is meets cleanliness standards.

Capitalization Rate (Cap Rate): Formula

Annual Net Income of the Property / Sell Price of the Property x 100

Management Fee

Money paid to a property manager that may be given at a flat rate or that may be given as a percentage of rent that the manager collected.

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