Planning & Organizing in the Hospitality Industry Flashcards

Planning & Organizing in the Hospitality Industry Flashcards
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Functions of Management: Ordered List

Planning

Organizing

Leading

Controlling

Staffing

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Organizational Structure

This is a company's framework for setting up roles, responsibility, power and authority. It is developed through the process of organizing.

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Departmentalization

The method a company uses to group jobs together. They may be categorized by territory, function or products produced.

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Work Specialization

This describes the way a company breaks jobs down into smaller individual tasks.

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Decentralization

Companies display this when authority is very spread out, allowing even low-level managers a role in making decisions.

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Span of Control

You consider this to determine the number of employees a manager can control while remaining effective and efficient.

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Sole Proprietorship

This kind of business is owned by a single individual, who gets to make all the decisions and who faces complete liability for any business debts.

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Partnership

We consider this to be a business with at least two owners, who are each responsible for business risk and debts.

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Corporation

Shareholders own this type of large company, which holds liability for its own debts. You must obtain permits to start this kind of business.

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Limited Liability Corporation (LLC)

You can open this kind of business if you want to draw on the benefits you would get from a partnership while protecting yourself from debts associated with your business.

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Departmental Team

This kind of team is made up of employees who are all part of one area in a business.

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Cross-Functional Team

A group of employees selected from multiple departments who are assigned to work with one another to complete a work goal.

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Business Strategy

You come up with this through business planning. It involves determining the strategy you will use to work with your available funds.

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Business Strategy: Focus

This strategy for companies blends multiple ideas together in an effort to take over a niche part of the market.

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Business Strategy: Differentiation

Your company uses this strategy to stand out when you sell services or products that are rare or hard to find.

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Business Strategy: Cost

You utilize this strategy when you try to limit how much your business spends so that you can increase your profits and beat your competition.

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33 cards in set

Flashcard Content Overview

Focus on different business plans used in the hospitality industry with these cards. The stages of team development are addressed by these cards, along with business strategies. You can work with cards that cover different business models and the functions of management. Additionally, you'll also be able to consider models for organizational change.

Front
Back
Business Strategy: Cost

You utilize this strategy when you try to limit how much your business spends so that you can increase your profits and beat your competition.

Business Strategy: Differentiation

Your company uses this strategy to stand out when you sell services or products that are rare or hard to find.

Business Strategy: Focus

This strategy for companies blends multiple ideas together in an effort to take over a niche part of the market.

Business Strategy

You come up with this through business planning. It involves determining the strategy you will use to work with your available funds.

Cross-Functional Team

A group of employees selected from multiple departments who are assigned to work with one another to complete a work goal.

Departmental Team

This kind of team is made up of employees who are all part of one area in a business.

Limited Liability Corporation (LLC)

You can open this kind of business if you want to draw on the benefits you would get from a partnership while protecting yourself from debts associated with your business.

Corporation

Shareholders own this type of large company, which holds liability for its own debts. You must obtain permits to start this kind of business.

Partnership

We consider this to be a business with at least two owners, who are each responsible for business risk and debts.

Sole Proprietorship

This kind of business is owned by a single individual, who gets to make all the decisions and who faces complete liability for any business debts.

Span of Control

You consider this to determine the number of employees a manager can control while remaining effective and efficient.

Decentralization

Companies display this when authority is very spread out, allowing even low-level managers a role in making decisions.

Work Specialization

This describes the way a company breaks jobs down into smaller individual tasks.

Departmentalization

The method a company uses to group jobs together. They may be categorized by territory, function or products produced.

Organizational Structure

This is a company's framework for setting up roles, responsibility, power and authority. It is developed through the process of organizing.

Functions of Management: Ordered List

Planning

Organizing

Leading

Controlling

Staffing

Functions of Management: Planning

This can be thought of as management's most fundamental function. It focuses on an organization's goals and how they will be accomplished.

SMART Goals Acronym

Specific

Measurable

Attainable

Relevant

Time-Bound

Change Agent

An individual who leads the process of developing and implementing change in a business.

Change Plan

This offers businesses a guide on how to implement a change in order to reach organizational goals.

Change Evaluation

You do this when you assess the change your business made to determine if it achieved its goals. This is the only way to tell if it was a successful measure.

Stages of Team Development: Forming

This is team development's first stage. It occurs when people first meet and is usually characterized by high levels of anxiety and excitement.

Stages of Team Development: Norming

This stage of team development occurs once conflicts have been managed. Communication opens up and team members can ask one another for assistance.

Stages of Team Development: Storming

Teams at this stage of development may experience anger and frustration. They may argue and slow down their work.

Stages of Team Development: Termination / Ending

During this final stage of team development, the group finalizes the project they were working on and prepares to split up.

Strategic Plans

The plans that reflect a company's mission. These plans are developed by high-ranking managers in a business, such as the company's president.

Tactical Plans

These plans apply strategic plans to specific organizational areas. This may involve implementing a company-wide strategic plan on a departmental level.

Operational Plans

Low-level managers make these detailed plans, which focus on routine and daily processes, such as stocking inventory or setting up work schedules for employees.

Contingency Plans

Plans that can help managers maintain flexibility by offering them options for a variety of possible plans if an initial idea doesn't work.

Theories of Change: Model of Organizational Learning

This theory asserts that you need four components to change an organization. These include gaining knowledge, sharing information, interpreting knowledge and the memory of a business.

Theories of Change: Failure-Induced Change

The theory that argues that organizations adjust because they do not succeed in meeting their goals.

Theories of Change: Routinization of Organizational Activity

This theory tells us that businesses adjust when they change the routines, standards or programs that they previously utilized.

Effective Planning: Barriers

Your ability to do this can be hindered by low levels of experience or if you don't look far enough into the future when trying to accomplish this.

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