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Prewriting for Technical Documents Flashcards

Prewriting for Technical Documents Flashcards
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Three purposes for a business message

(1) informing people

(2) persuading people

(3) creating goodwill

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Examples of this type of workplace communication include social media, email, and other technology
Electronic Communication
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Examples of this type of workplace communication include videos, interviews on TV, posters, etc.
Visual communication
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Examples of this type of workplace communication include phone calls, in-person talks, and meetings
Oral Communication
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Examples of this type of workplace communication include letters and memos, training documentation, and even email
Written communication
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Way to keep your audience motivated and interested while making a presentation
Adapt your message, such as using humor or details you know they will specifically care about.
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3 things to research about your audience in order to appeal to them when writing
You should research your audiences (1) attitudes, (2) beliefs, and (3) values
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When you adjust your message based on your understanding of who your target audience is, you are _____ your message.
Adapting
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16 cards in set

Flashcard Content Overview

By studying these flashcards, you can help cement your knowledge about the prewriting process for technical documents. This set covers how to choose between the different types of communication to ensure you have the best one for the information you are trying to convey, as well as how to analyze your audience to figure out how to adapt your information specifically for them.

Additional Study

To learn more about technical writing, take a look at these other study.com lessons:

Front
Back
When you adjust your message based on your understanding of who your target audience is, you are _____ your message.
Adapting
3 things to research about your audience in order to appeal to them when writing
You should research your audiences (1) attitudes, (2) beliefs, and (3) values
Way to keep your audience motivated and interested while making a presentation
Adapt your message, such as using humor or details you know they will specifically care about.
Examples of this type of workplace communication include letters and memos, training documentation, and even email
Written communication
Examples of this type of workplace communication include phone calls, in-person talks, and meetings
Oral Communication
Examples of this type of workplace communication include videos, interviews on TV, posters, etc.
Visual communication
Examples of this type of workplace communication include social media, email, and other technology
Electronic Communication
Three purposes for a business message

(1) informing people

(2) persuading people

(3) creating goodwill

A message from a manager to their reports about a change in the vacation policy is this type of message
Informative
Request for action
Asking an employee to complete an action; an example of a persuasive message
The 5 S's of Goodwill Messages
(1) selflessness; (2) specificity, (3) sincerity, (4) spontaneity, (5) short and too the point
You-attitude
The friendly tone a goodwill message should take, focusing on the recipient
Advantages of electronic communication
(1) direct communication with customers; (2) messages that are adjusted for each individual recepient
Disadvantages of electronic communication
(1) Overwhelming recipients with too much information, (2) It can be expensive, (3) It can expose recipients' information
A message that conveys good news like an employee being promoted is an example of this type of message
Goodwill message
This type of message is used to convince someone into action
Persuasive message

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