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Production & Quality Assurance Flashcards

Production & Quality Assurance Flashcards
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Encouraging Mutual Respect and Teamwork in TQM
Focusing on this principle of TQM allows businesses to make sure all members of the organization are on the same page and value the same principles.
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Encouraging Mutual Respect and Teamwork in TQM
Focusing on this principle of TQM allows businesses to make sure all members of the organization are on the same page and value the same principles.
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Improving Continuously in TQM
Businesses can use this aspect of TQM to make sure they don't stop improving. They should continue to assess how they carry out processes to see if they can find a better way.
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Having a Strategic Approach to Improvement in TQM
Businesses applying this principle of TQM will check on processes to make sure they're producing quality work. They might look at reviews to facilitate this process.
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Focusing on the Customer in TQM
This considers the value of customers to a business's success and asserts that customers should be impressed with all products and services. It can include changing strategies to attract clients.
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Producing Quality Work the First Time in TQM
This principle of TQM ensures that business practices are designed to work from the beginning and that these practices are changed when needed to ensure quality work is done.
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Five Principles of TQM

Improve all the time

Foster teamwork and respect among employees

Make sure products meet quality standards the first time

Improve strategically

Keep considering customers

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Total Quality Management (TQM)
This business philosophy applies to an entire organization. It tries to ensure customer satisfaction by offering better products and services through improved processes.
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Goals of companies that apply Total Quality Management (TQM)
Companies that focus on using these principles will attempt to constantly find ways to improve their products in useful ways.
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Philip B. Crosby
A man who changed the definition of quality in TQM to represent conformation to industry standards. He came up with four management absolutes that could bring about this conformity.
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Joseph Juran
This man worked to further develop TQM by setting up three decision making areas: quality planning, quality improvement and quality control. He thought this process had to work from the top down.
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W. Edwards Deming
One of the founders of the TQM system. He stated that business leaders must make sure their organizations can plan, do, check and act.
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Flashcard Content Overview

Accessing these flashcards can give you the chance to focus on the individuals involved with creating the Total Quality Management (TQM) process, including W. Edwards Deming, Joseph Juran and Philip B. Crosby. You'll be able to check out each of the principles of TQM and ISO 9000, as well as how these processes are used by businesses. Furthermore, the roles of low-level managers, mid-level managers and high-level managers will be reviewed.

Front
Back
W. Edwards Deming
One of the founders of the TQM system. He stated that business leaders must make sure their organizations can plan, do, check and act.
Joseph Juran
This man worked to further develop TQM by setting up three decision making areas: quality planning, quality improvement and quality control. He thought this process had to work from the top down.
Philip B. Crosby
A man who changed the definition of quality in TQM to represent conformation to industry standards. He came up with four management absolutes that could bring about this conformity.
Goals of companies that apply Total Quality Management (TQM)
Companies that focus on using these principles will attempt to constantly find ways to improve their products in useful ways.
Total Quality Management (TQM)
This business philosophy applies to an entire organization. It tries to ensure customer satisfaction by offering better products and services through improved processes.
Five Principles of TQM

Improve all the time

Foster teamwork and respect among employees

Make sure products meet quality standards the first time

Improve strategically

Keep considering customers

Producing Quality Work the First Time in TQM
This principle of TQM ensures that business practices are designed to work from the beginning and that these practices are changed when needed to ensure quality work is done.
Focusing on the Customer in TQM
This considers the value of customers to a business's success and asserts that customers should be impressed with all products and services. It can include changing strategies to attract clients.
Having a Strategic Approach to Improvement in TQM
Businesses applying this principle of TQM will check on processes to make sure they're producing quality work. They might look at reviews to facilitate this process.
Improving Continuously in TQM
Businesses can use this aspect of TQM to make sure they don't stop improving. They should continue to assess how they carry out processes to see if they can find a better way.
Encouraging Mutual Respect and Teamwork in TQM
Focusing on this principle of TQM allows businesses to make sure all members of the organization are on the same page and value the same principles.
Encouraging Mutual Respect and Teamwork in TQM
Focusing on this principle of TQM allows businesses to make sure all members of the organization are on the same page and value the same principles.
ISO 9000
This term refers to both standards and quality management systems that provide regulations for businesses to follow while focusing on meeting customer needs.
Customer Focus in ISO 9000
A principle of ISO 9000 that relates to understanding what customers want and trying to satisfy these expectations.
Leadership in ISO 9000
The 2nd principle of ISO 9000. This deals with management providing direction in crafting a staff that is completely involved in their work.
Involvement of People in ISO 9000
This principle of ISO 9000 involves helping employees make the most of their skills. It can include noticing problems and offering help to overcome these obstacles.
Process Approach in ISO 9000
Managers using this principle of ISO 9000 will treat work as a process with clearly understand actions that must be completed.
Systems Approach in ISO 9000
An ISO 9000 principle that focuses on the connections between systems and processes in organizations.
Continual Improvement in ISO 9000
Applying this ISO 9000 principle allows businesses to monitor services or products that might need to be changed to be more effective.
Factual Approach to Decision Making in ISO 9000
A manager applying this principle of ISO 9000 would consider current or past data in order to make a decision.
Mutually Beneficial Supplier Relations in ISO 9000
Organizations make use of this ISO 9000 principle when they develop a connection with their suppliers to better work together.
Low-Level Management
This level of management provides supervision of employees on a daily basis. They may control schedules and daily production.
Mid-Level Management
These managers are generally responsible for creating action plans or working towards short-term goals. They may also focus on marketing.
High-Level Management
Managers at this level are responsible for creating new procedures or policies. They also guide the vision of their organization.

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