Copyright

Staffing & Labor Management Flashcards

Staffing & Labor Management Flashcards
1/59 (missed) 0 0
Create Your Account To Continue Studying

As a member, you'll also get unlimited access to over 79,000 lessons in math, English, science, history, and more. Plus, get practice tests, quizzes, and personalized coaching to help you succeed.

Try it risk-free
Try it risk-free for 30 days. Cancel anytime
Already registered? Log in here for access
Binding decision
If an arbitrator makes this kind of decision, it's enforced.
Got it
Non-binding decision
When this type of settlement is reached, it's one that is only advised by an arbitrator.
Got it
Arbitrator
This is someone who is brought in to negotiate the end of a strike with a binding or non-binding decision.
Got it
Strike
This happens when workers feel they are being taken advantage of and decide to jointly stop working.
Got it
Settle
This is the step of the collective bargaining process where both parties agree to what has been negotiated.
Got it
Bargain
This step of the collective bargaining process involves moving on from what is proposed by each party to a negotiation.
Got it
Propose
This step of the collective bargaining process addresses what each party wants.
Got it
Discuss
This step of the collective bargaining process takes place at a neutral spot.
Got it
Prepare
This step of the collective bargaining process involves all parties doing research, collecting paperwork, and analyzing data to use when negotiating.
Got it
Collective bargaining process
This is the process used by unions and companies to determine how work is to be done and for what compensation.
Got it
Agency shop
This is what it's called when a company hires both union and non-union workers, but workers who don't join a union have to pay representation fees to the union to remain employed.
Got it
Union shop
This is what it's called when a company hires both union and non-union workers, and workers have to become a union member to remain employed.
Got it
Open shop
This is what it's called when a company hires both union and non-union workers, and workers don't have to be a union member to remain employed.
Got it
Closed shop
This is what it's called when a company hires only union workers.
Got it
Union
This is an organized group that is created to fight for better wages, benefits, and working conditions.
Got it
Employee skill levels
When an employer decides to revamp its hiring program to make sure future employees are qualified, the employer has looked at this type of information to determine training needs.
Got it
Employee skill levels, job description, technology changes, company mission and vision, business goals, employee behaviors
These are the types of information needed to determine the training needs of a company's employees.
Got it
Assessing Training Needs
This occurs when an organization analyzes where it is and where it needs to be as far as knowledge in a particular area.
Got it
Equal Employment Opportunity Commission
This is the federal enforcing agency who is charged with hearing discrimination complaints.
Got it
Affirmative Action
This group of initiatives has been implemented to counter discrimination against underrepresented groups.
Got it
59 cards in set

Flashcard Content Overview

Knowing how to hire, orient, and fire employees correctly is important to managers. This flashcard set looks at these concepts and the issues of affirmative action and other government regulations, such as those areas covered by OSHA, NIOSH, and NLRB. The function of collective bargaining is reviewed and topics related to union agreements are covered. Examples are closed and open union shops. Important personnel issues are highlighted, including recruiting, turnover, training, appraisals, and termination. You will also learn about time management and stress in the workplace.

Front
Back
Affirmative Action
This group of initiatives has been implemented to counter discrimination against underrepresented groups.
Equal Employment Opportunity Commission
This is the federal enforcing agency who is charged with hearing discrimination complaints.
Assessing Training Needs
This occurs when an organization analyzes where it is and where it needs to be as far as knowledge in a particular area.
Employee skill levels, job description, technology changes, company mission and vision, business goals, employee behaviors
These are the types of information needed to determine the training needs of a company's employees.
Employee skill levels
When an employer decides to revamp its hiring program to make sure future employees are qualified, the employer has looked at this type of information to determine training needs.
Union
This is an organized group that is created to fight for better wages, benefits, and working conditions.
Closed shop
This is what it's called when a company hires only union workers.
Open shop
This is what it's called when a company hires both union and non-union workers, and workers don't have to be a union member to remain employed.
Union shop
This is what it's called when a company hires both union and non-union workers, and workers have to become a union member to remain employed.
Agency shop
This is what it's called when a company hires both union and non-union workers, but workers who don't join a union have to pay representation fees to the union to remain employed.
Collective bargaining process
This is the process used by unions and companies to determine how work is to be done and for what compensation.
Prepare
This step of the collective bargaining process involves all parties doing research, collecting paperwork, and analyzing data to use when negotiating.
Discuss
This step of the collective bargaining process takes place at a neutral spot.
Propose
This step of the collective bargaining process addresses what each party wants.
Bargain
This step of the collective bargaining process involves moving on from what is proposed by each party to a negotiation.
Settle
This is the step of the collective bargaining process where both parties agree to what has been negotiated.
Strike
This happens when workers feel they are being taken advantage of and decide to jointly stop working.
Arbitrator
This is someone who is brought in to negotiate the end of a strike with a binding or non-binding decision.
Non-binding decision
When this type of settlement is reached, it's one that is only advised by an arbitrator.
Binding decision
If an arbitrator makes this kind of decision, it's enforced.
Occupational Safety and Health Administration
This federal agency is charged with regulating workplace safety and health.
National Institute for Occupational Safety and Health
This federal agency is known for doing research and making recommendations on workplace safety to OSHA.
Family Medical Leave Act
This law requires that employers to provide a leave of 12 weeks to employees with a qualifying situation.
Literacy skills
Having these will help an employee with reading, writing, and decision-making.
Company handbook
Dress codes, company policies, benefits, and leave time are all found here.
Orientation training
Learning systems training, the culture and mission of the company, and the roles of others make up this type of training.
External recruiting
When a company looks outside of the organization to try and get applicants for jobs, it's doing this.
Internal recruiting
If a company is only looking for job applicants from within the company, it's doing this type of recruiting.
Disadvantages of Internal Recruiting
Internal recruiting leaves an open position and does not get the company new ideas that external hires bring.
Turnover
This is a situation where employees choose to resign from their positions.
Downsizing
This is when a company forcibly removes jobs.
Job redesign
This is an option available to managers so they can move job tasks around to increase productivity.
Facilitator
This is a person who comes into a company to help resolve conflict by having meetings to talk about the issues.
Mediator
This is a third-party who comes into a situation to try to resolve it in a way that satisfies all sides.
Arbitrator
This third-party hears all sides to a conflict and makes a binding decision to end the disagreement.
Job rotation
This method of training moves an employee from one job to another.
Job mentoring
This type of training happens when an employee has an advisor that instructs him on how to perform his job.
On-the-job training
This type of training is where an employee learns a job by actually doing it.
Top-down appraisal
This type of employee appraisal comes from a direct supervisor and is based on clear job expectations set by the supervisor.
Management by Objectives
This type of appraisal is based off of goals that were set by management and employees.
Self-assessment
This occurs when an employee has to evaluate her own performance.
360 degree feedback
This happens when several people inside and outside of the company offer feedback on employee performance.
Documentation of Employee Performance
This step informs an employee about why termination is being considered.
Compelling Reason for Termination
This step of the termination process lets an employee know why termination is happening.
Set of Alternatives
This step in the termination process offers an employee the opportunity to do something that prevents termination.
Written Statement of Termination
This result of this step in the termination process is a document that shows important information regarding the termination.
Exit Interview
This step occurs in the termination process so that company representatives can talk with the employee about the termination.
Application review
This step in the hiring process narrows down the number of applicants by weeding out those who are not qualified for the position.
Testing candidates
Testing applicants for various skills occurs in this step of the hiring process.
Interviews
When applicants for a job are asked a series of questions to determine qualifications, we are in this step of the hiring process.
Choosing a candidate
Making a decision on who is the best fit for a position occurs in this step of the hiring process.
Performing background checks
After choosing a candidate, credit checks and criminal records may be reviewed in this step of the hiring process.
Reference checks
When a company contacts others who have worked with the employee, the company is in this step of the hiring process.
Physical impact of stress
This occurs from stress and can cause headaches and fatigue.
Impact of Stress on Mood
This is greatly affected by stress and can result in low morale, anger, and less motivation.
Impact of Stress on Behavior
This impact of stress can result in eating and drinking problems.
Delegation
This helps alleviate stress by moving work on to other employees.
Catalytic
This type of facilitative intervention happens when we encourage people to look into the history of a problem, do an analysis of the situation, and find their way to a resolution.
Incentive
This is something monetary that is given to employees as a form of motivation and reward.

To unlock this flashcard set you must be a Study.com Member.
Create your account

Unlock Your Education

See for yourself why 30 million people use Study.com

Become a Study.com member and start learning now.
Become a Member

Already a member? Log In

Support