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Technical Reports & Business Correspondence Flashcards

Technical Reports & Business Correspondence Flashcards
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E-mail Campaign
A type of electronic communication in which messages related to a product or service, like current promotional offers and tips, are sent to customers through e-mail
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Electronic Communication
A type of communication used by a person or company that involves the use of technology, such as a computer or phone
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Incident Report

A report used to document the details of an event such as an accident

Can also contain information about an investigation, analysis, and evaluation of the event and recommended next steps

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Progress Report
A type of informal report that is used to share information about progress made on a project, such as what has been completed, what is left to do, and a timeline of current and future actions
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Analytical Report

A type of information report that is used to evaluate and recommend options or opinions about a topic

Examples: feasibility reports, recommendation reports

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Investigative Report
A type informal, informational report that is written to summarize research conducted about a topic
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Informational Report
A type of informal report that is used to share facts and descriptions about a topic, such as a summary of a meeting, presentation, or investigation
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Informal Report

A type of document shared within an organization that is usually short in length

Three common types: analytical, informational, and progress

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Formal Report

A type of document shared outside an organization that is used to evaluate options for solving a problem

Three main types: evaluation, feasibility, and recommendation

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19 cards in set

Flashcard Content Overview

Do you know the difference between an investigative and an analytical report? What is the purpose of a memo? In the workplace, when would you be required to write an incident report? Would you know how to run an electronic communication campaign? All of these questions and more are answered with this set of flashcards, which reviews the basics of technical report writing and communicating within a business and to the business's past, current, and future customers.

Front
Back
Formal Report

A type of document shared outside an organization that is used to evaluate options for solving a problem

Three main types: evaluation, feasibility, and recommendation

Informal Report

A type of document shared within an organization that is usually short in length

Three common types: analytical, informational, and progress

Informational Report
A type of informal report that is used to share facts and descriptions about a topic, such as a summary of a meeting, presentation, or investigation
Investigative Report
A type informal, informational report that is written to summarize research conducted about a topic
Analytical Report

A type of information report that is used to evaluate and recommend options or opinions about a topic

Examples: feasibility reports, recommendation reports

Progress Report
A type of informal report that is used to share information about progress made on a project, such as what has been completed, what is left to do, and a timeline of current and future actions
Incident Report

A report used to document the details of an event such as an accident

Can also contain information about an investigation, analysis, and evaluation of the event and recommended next steps

Electronic Communication
A type of communication used by a person or company that involves the use of technology, such as a computer or phone
E-mail Campaign
A type of electronic communication in which messages related to a product or service, like current promotional offers and tips, are sent to customers through e-mail
Advantages of Electronic Communication

Provides instant and continuous customer service and product feedback

Allows customers to talk to companies and vice versa

Can provide customized messages to customers

Data Overload
A disadvantage of electronic communication that occurs when a customer receives too many electronic correspondences, leading them to ignore or become immune to the message
Opt Out
The ability of a customer to choose to not receive electronic communication from a company
Letter

The most formal form of business communication

Examples: used when applying for a job (cover letter), offering a job (offer letter), or leaving a job (letter of resignation)

Memo

A type of formal business communication that is commonly used within an organization

Used to describe workplace policy changes

E-mail
A type of quick electronic communication sent from one computer to one or more other computers that can be formal or informal depending on the context and content
Instant/Text Messages

The most informal form of business communication

Useful for sending quick messages to colleagues or customers

Directive Memo
A type of memo used to describe instructions for completing a task dealing with a situation, such as how to fill out the appropriate reimbursement paperwork following a business trip
Status Memo

Also known as a progress report

A type of memo used to update a supervisor on the progress made on a project

Response Memo
A type of memo written in response to a question or request from a supervisor

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