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Technical Writing Overview Flashcards

Technical Writing Overview Flashcards
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Rhetorical Situation

The purpose, audience, and context that must be considered when drafting a technical writing document

Analysis allows for more effective communication of a message

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Context in a Rhetorical Situation
The reason why the technical writing document is needed
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Audience in a Rhetorical Situation
The specific group of people the technical writing document is written for
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Purpose in a Rhetorical Situation
The goal of the technical writing document
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Rhetorical Awareness
The ability of a writer to predict and meet an audience's needs in a written communication
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Feedback

Information provided by an audience following some type of communication

Can be provided as spoken or written answers to questions and other interactions with the audience

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Demographics

Data collected about the characteristics of a group of people

Examples: age, race, and gender

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Audience-Centered Communication

A type of communication that is customized to the listener expectations of the audience receiving it

Speaker's information and language are based on prior analysis of the audience

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Subjects of Technical Communication

Focus is always a business's product or service

Provides quick and clear information about its importance and how it is created and used

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Benefits of Technical Communication

Communicates important information quickly and clearly to facilitate the quick completion of a task

Saves businesses time and money

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Technical Communication Style

Attractive-different fonts, sizes, or styles helps direct and maintain the reader's attention

Brief-allows reader to quickly understand information

Clear-makes the message easy to understand

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Technical Communication
A type of clear and concise writing that uses a variety of mediums to communicate a specific objective to a group of people. Would not include things like news articles, fiction, etc...
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25 cards in set

Flashcard Content Overview

Surviving in the business world, whether it's at your local coffee shop down the street or in an executive suite at a Fortune 500 company, requires communication skills. This set of flashcards will help you review the basics of technical writing, a very common form of writing that takes place within a company and between a company and its customers. These flashcards will go over the basic definition of what technical writing is, the characteristics and purposes of technical writing, and common examples.

Front
Back
Technical Communication
A type of clear and concise writing that uses a variety of mediums to communicate a specific objective to a group of people. Would not include things like news articles, fiction, etc...
Technical Communication Style

Attractive-different fonts, sizes, or styles helps direct and maintain the reader's attention

Brief-allows reader to quickly understand information

Clear-makes the message easy to understand

Benefits of Technical Communication

Communicates important information quickly and clearly to facilitate the quick completion of a task

Saves businesses time and money

Subjects of Technical Communication

Focus is always a business's product or service

Provides quick and clear information about its importance and how it is created and used

Audience-Centered Communication

A type of communication that is customized to the listener expectations of the audience receiving it

Speaker's information and language are based on prior analysis of the audience

Demographics

Data collected about the characteristics of a group of people

Examples: age, race, and gender

Feedback

Information provided by an audience following some type of communication

Can be provided as spoken or written answers to questions and other interactions with the audience

Rhetorical Awareness
The ability of a writer to predict and meet an audience's needs in a written communication
Purpose in a Rhetorical Situation
The goal of the technical writing document
Audience in a Rhetorical Situation
The specific group of people the technical writing document is written for
Context in a Rhetorical Situation
The reason why the technical writing document is needed
Rhetorical Situation

The purpose, audience, and context that must be considered when drafting a technical writing document

Analysis allows for more effective communication of a message

Disclaimer
A written statement that is used to protect a company from being sued by its customers. For example, a sign reading 'Establishment not responsible for lost or stolen items.'
Disclosure
A written document used to maintain honesty between a business and its customers by communicating business practices such as conflicts of interest or preexisting problems with a product
Components of Ethical Communications

Goals-the desired result of a communication

Means-how a message is communicated

Outcomes-the consequences that occur following a communication

Implicit Communication Rules

The use of mainly non-verbal cues when communicating a message, such as body language, facial expression, gestures, postures, and vocal qualities

Can be difficult to interpret

Explicit Communication Rules

The use of clear and straightforward verbal or written language when communicating a message

Easier to interpret

Traditional Technical Document

A type of written communication used to inform/instruct an audience educated in the specific area the document is written about

Examples: medical, research, or technical reports; programmer guide

Prewriting
The process by which a new document is researched and organized, using techniques such a bubble-mapping or storyboarding, prior to being written
Writing
The process by which a new document's information is recorded in words and paragraphs
Problem-Solution Organizational Structure

A type of organizational structure that states a problem and its possible solutions

Useful for documents used to troubleshoot problem areas within a company

Chronological Organizational Structure

A type of organizational structure that lays out action steps in the order in which they should occur

Useful for documents that explain step-by-step procedures or a schedule of events

Compare and Contrast Organizational Structure

A type of organizational structure that describes how things are similar to and different from one another

Useful for documents describing products that have been changed

Top-Down Organizational Structure
A type of organizational structure that starts with an overview of the document at the top then describes the details of each section below
Rewriting
The process by which the content and grammar of a document is revised and edited

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