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Assessing Team Performance & Outcomes

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  • 0:02 Why Team Performance…
  • 1:20 How to Measure Team…
  • 2:57 Determining If a Goal…
  • 3:58 Communicating…
  • 4:53 Lesson Summary
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Lesson Transcript
Instructor: Erin Vonderach
Measuring and communicating team performance is essential to the success of a team. This lesson will explain why and how to measure team performance. Read on to learn more.

Why Team Performance Should Be Measured

All good organizations measure their teams in order to determine if they are meeting expectations of stakeholders. Measuring team performance allows organizations to continue to improve and grow by aligning decisions based on the progress of a team.

Let's meet John's team. John has set many goals for his team in order to meet the stakeholder's demands. As the project life-cycle progresses, the stakeholder asks John what the progress of the project is as customers are anxiously waiting for the new release. John is unable to give the stakeholder a correct, revised timeline of release. Why is John unable to tell the stakeholder when the project can be completed? John hasn't consistently measured his team.

Measuring the team can give John insight into how each member of the team is working. It can also help him find alternate opportunities for members who exceed (or are unable) to meet their goals in order to increase overall productivity of the team.

Continually measuring the team allows a manager to know where in the project timeline the team is, how they are progressing, and when they will meet predetermined goals. Knowing this information can allow a manager to realign project goals and develop new goals to complete a project efficiently.

How to Measure Team Performance

There are many ways to quantitatively and qualitatively measure a team. A quantitative measure refers to data that is based on quantities. For example, the team member completes a task in 1 day. Qualitative data, on the other hand, is based on qualities. For example, the team member completes a task quickly. Measures are often referred to as metrics or key performance indicators (KPIs).

Determining which KPIs to use can be difficult as there are a whole host of things that team members and managers can measure. Effective KPIs can be determined by the following guidelines:

1. First, what is the overall business strategy? In other words, what is the business trying to accomplish?

2. Next, is goals & objectives. What are the short- and long-term objectives to achieve the overall business strategy?

3. Thirdly, we have key business drivers. What are the important steps to meet the goals and objectives?

4. Key performance indicators should also be reviewed. What measures of success can be tied to the drivers?

5. Supporting metrics should be reviewed as well. What detailed measurements enhance the KPIs?

Once KPIs have been identified, consistently recording data is vital. This is the basis for which team assessment and follow up will take place.

Assessments are a way to ensure that all members of the team and the manager are on the same page and that each member is continuing to improve and progress over time. Having a set assessment schedule can allow team members to set individualized goals to meet.

Determining if a Goal Has Been Met

So now a team has set a ton of goals, the manager has determined a set of KPIs, and the team is hard at work. What happens next? How does the team determine if a goal has been met?

This goes back to setting specific goals. For example, the stakeholder wants John's team to release version 2.0 of their application. While the overarching goal for John's team may be to release the new version, the team should make smaller, more tangible goals to track progress towards this. In this case, the team may determine that they have to create features A-Z in order to release the new version. In order to complete feature A, the team members may need to complete a series of tasks. These tasks can be delegated.

Breaking a large goal down into smaller, more specific tasks can help the team keep focused and keep work meaningful. As tasks get completed in a timely manner, goals will be achieved. This also helps a team prioritize tasks and delegate tasks throughout the team.

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