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Being an Empathetic Communicator Video

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  • 0:04 Empathy
  • 0:47 Tenets of Empathetic…
  • 3:48 Lesson Summary
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Instructor: Jennifer Lombardo
Empathy in the workplace allows for the development of good working relationships. This lesson covers the ways that you can be an empathetic communicator in business.

Empathy

Have you ever heard the saying, 'Before you judge someone, take a walk in their shoes?' This quote is an essential part of understanding how to be an empathic communicator. Empathy is being able to put yourself in someone else's shoes or understanding the emotions of others. It is important to be able to see past your own views, opinions and circumstances. Once you're willing to see other people's perspectives and listen to their opinions, you'll be considered an empathetic communicator.

Let's take a look at the advantage of being an empathetic communicator in the workplace. We will use Cindy, an employee of Fun Town Amusements, to show why it is important to understand and listen to others.

Tenets of Empathetic Communication

Self-absorbed Cindy has been working at Fun Town Amusements for two years. She is very unpopular with her peers, as she seems to only care about herself. She firmly believes that she is always correct and argues constantly with others. One Saturday, she snuck in to work on a project and overheard her entire work team discussing how she was a poor communicator and alienated almost everyone she worked with at Fun Town. Cindy was shocked at the brutal view many had of her. She quickly left work and decided to never again act in an unsympathetic manner. Cindy has reinvented herself into an empathetic communicator by:

1. Being approachable to her customers, colleagues and subordinates

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