Being an Empathetic Communicator

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  • 0:04 Empathy
  • 0:47 Tenets of Empathetic…
  • 3:48 Lesson Summary
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Lesson Transcript
Instructor: Jennifer Lombardo
Empathy in the workplace allows for the development of good working relationships. This lesson covers the ways that you can be an empathetic communicator in business.


Have you ever heard the saying, 'Before you judge someone, take a walk in their shoes?' This quote is an essential part of understanding how to be an empathic communicator. Empathy is being able to put yourself in someone else's shoes or understanding the emotions of others. It is important to be able to see past your own views, opinions and circumstances. Once you're willing to see other people's perspectives and listen to their opinions, you'll be considered an empathetic communicator.

Let's take a look at the advantage of being an empathetic communicator in the workplace. We will use Cindy, an employee of Fun Town Amusements, to show why it is important to understand and listen to others.

Tenets of Empathetic Communication

Self-absorbed Cindy has been working at Fun Town Amusements for two years. She is very unpopular with her peers, as she seems to only care about herself. She firmly believes that she is always correct and argues constantly with others. One Saturday, she snuck in to work on a project and overheard her entire work team discussing how she was a poor communicator and alienated almost everyone she worked with at Fun Town. Cindy was shocked at the brutal view many had of her. She quickly left work and decided to never again act in an unsympathetic manner. Cindy has reinvented herself into an empathetic communicator by:

1. Being approachable to her customers, colleagues and subordinates

Before Cindy kept her door closed and never ventured to ask for opinions or discussions on projects. The new Cindy started her Monday with her office door open and a team meeting to discuss brainstorming ideas for the new name of an upcoming water ride. The co-workers were shocked by her interest in their thoughts.

2. Acknowledging other people's views

Previously, Cindy was famous for interrupting co-worker's conversations and opinions. She rudely felt that their ideas could never surpass her own. The Monday team meeting had Cindy listening to each person's view and offering praise for their ideas.

3. Examining her own views

Cindy always thought she was correct in her opinion. This had led to some grievous business mistakes. She needed to be introspective and examine her ideas to see if they were beneficial to the company as a whole. She was able to embrace the creativity of others and decided to choose a co-worker's suggestion for the ride name.

4. Being a good listener

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