Business Etiquette In the Workplace and Beyond

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  • 0:02 Business Etiquette
  • 0:42 Features of Etiquette
  • 3:14 Benefits
  • 3:38 Lesson Summary
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Lesson Transcript
Instructor: Jennifer Lombardo
The proper business etiquette is very important for workers to observe in order to create a professional workplace. There are four specific areas of business etiquette that provides a basic framework for a successful company.

Business Etiquette

How you conduct yourself in the business world will have a huge impact on your career. You can't act the same way with business associates as you do with your friends. Business etiquette allows a basic framework for business people to follow so that a professional environment is maintained.

Rita Rude has graduated from college and recently started a new marketing job at Crazi Toys. She has already caused managers to notice her unprofessionalism in meetings and is scared that she will be fired soon. Her older brother Vito runs a successful consulting company. He has promised to mentor her on understanding basic business etiquette.

Features of Etiquette

There are many different areas of business etiquette that Rita should be aware of in order to help her avoid being fired.

1. Communication styles

Business etiquette is concerned with both verbal and non-verbal communication. Employees at the workplace should choose their words carefully as to not offend. It is important to not use racist, sexist, or unprofessional terms when communicating in business. Rita Rude once told an irate customer to 'shove off,' which led to a corporate disaster and a loss of money.

Vito told Rita that it is important to always be nice in the workplace, no matter how stressful the situation. Vito told Rita to also maintain good non-verbal cues to ensure that her messages are not misinterpreted. Non-verbal communication is expressed through non-language means and depends upon facial expressions, eye movement, gestures, vocal inflections, and space/distance cues.

2. Dress and appearance

Another important feature of business etiquette is to dress appropriately and match the occasion. If it is a casual Friday and the rest of the staff wears jeans to work, then by all means follow along. Rita Rude dresses very unprofessionally with stiletto heels and very short skirts. Vito explained that Rita needs to dress in pantsuits, longer skirts, and lower heels. She also has to make sure her hair is professional and her overall appearance is clean and simple.

3. Technology

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