Coaching in the Workplace: Definition & Importance

Coaching in the Workplace: Definition & Importance
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  • 0:04 What Is Workplace Coaching?
  • 0:39 Benefits & Importance
  • 1:37 Effective Coaching
  • 2:42 Behaviors & Tactics
  • 3:53 Lesson Summary
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Lesson Transcript
Instructor: Savannah Samoszuk

Savannah has over eight years of hotel management experience and has a master's degree in leadership.

Just like sports, the workplace needs coaches too! This lesson will discuss the definition and importance of effective workplace coaching, including the strategies and behaviors that go along with it.

What Is Workplace Coaching?

You most often associate coaching with a sports team. The workplace also needs coaches and coaching in order to be successful. Just like athletes need to be coached to reach their full potential, your employees in the workplace also need to be coached. Coaching is defined as training or development that helps a learner achieve a goal. For example, an athlete's goal may be to achieve running a six-minute mile. A coach would help the athlete to achieve that goal. In the workplace, an employee goal may be to improve his speaking skills. A coach would help this person achieve his or her goal of speaking better in public.

Benefits & Importance

Some companies only use coaching when someone is not performing up to the company's standard. Coaching should be used as a positive way to develop employees. There are many benefits coaching can have on a company. First, coaching can help to improve the workforce of a company. Some companies focus on hiring employees that have the right education, but may not have the real-life experience. Coaching can help to bridge the gap between education experience and work experience to get an employee acclimated with the company's expectations. Companies that focus on coaching these employees will reduce their turnover since the employee is not thrown into the workplace without coaching. Second, coaching can help with employee morale. A company that spends time coaching employees to help them improve will have employees that are more loyal and happier. Third, coaching helps to achieve organizational goals. The company can incorporate its overall goals with coaching in order to produce a team that matches the organizational goals.

Effective Coaching

After seeing the benefits and importance of coaching, it is important that your company has effective coaches. A company can roll out a coaching program but if it is not effective, the company will not see the benefits of it. In order to coach effectively you have to build trust and establish a relationship. Could you imagine meeting someone and instantly having him tell you things you need to improve in your life? This is why it is important to establish trust and a relationship in coaching. Coaching also needs to be encouraging and motivational.

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