Common Staffing Selection Methods: Definitions, Interview Types, Pros & Cons

An error occurred trying to load this video.

Try refreshing the page, or contact customer support.

Coming up next: Job Bidding as a Recruitment Method

You're on a roll. Keep up the good work!

Take Quiz Watch Next Lesson
Your next lesson will play in 10 seconds
  • 0:01 Interviews - General Framework
  • 0:30 Types of Interviews
  • 2:46 Methods of Interviewing
  • 3:32 Pitfalls
  • 4:57 Lesson Summary
Save Save Save

Want to watch this again later?

Log in or sign up to add this lesson to a Custom Course.

Log in or Sign up

Speed Speed

Recommended Lessons and Courses for You

Lesson Transcript
Instructor: Shawn Grimsley

Shawn has a masters of public administration, JD, and a BA in political science.

Most companies rely on interviewing potential employees as part of the selection process. In this lesson, you'll learn about different types of interviews utilized by companies. We'll also cover some of the major pitfalls in using them.

Interviews - General Framework

Christine is a human resource specialist for a tech company. She's been asked by the vice president of the human resources department to review and revise the department's interviewing protocols. This task is very important, as interviewing is a key method the company utilizes in the selection of employees.

In overhauling the company's interviewing approach, Christine needs to consider the types of interviewing approaches available as well as the method of conducting the interviews. Let's look at her options.

Types of Interviews

Christine can choose from three general types of interviews.

An unstructured interview is an interview where the interviewer asks open-ended questions. An open-ended question is a question where the answer choices are not provided, so not like a question that can be answered with a simple yes or no. Instead, the answer is provided in the interviewee's own words. Some question examples include:

  • Tell me about yourself.
  • Explain your educational background.
  • What type of experience do you have?

This method holds the promise of obtaining a great deal of information given the free-flowing conversation. However, it is also time consuming. Additionally, it's hard to make comparisons between applicants because different types of information are provided. Moreover, it opens the company up to allegations of discrimination if the questions prompt the discussion of information that is not permitted in hiring decisions, such as issues of race, gender and religion.

A structured interview involves asking all applicants the same series of questions in the same order. Since everyone gets the same questions in the same order, it's easier to make comparisons, and the chance of bias is reduced. You can generally break structured interview questions down into four categories:

  • Christine can ask situational questions that ask the applicant to describe how she would resolve a situation concerning a problem or conflict. For example, 'How would you handle a rude and abusive customer?'
  • Job-knowledge questions confirm that an applicant has the knowledge and skills necessary to do the job. For example, 'What type of statistical programs have you used?'
  • Job-sample simulation questions, which involve asking an applicant a question about performing a work task, are also an option for Christine. For example, 'How do you commence a sales call?'
  • Work requirement questions can be used to determine if an applicant will comply with specific job requirements. For example, a sales applicant may be asked whether he is willing to make 50 cold calls a day.

A behavioral interview is a special type of structured interview where the focus is on asking job applicants to relate their past experience to the job being sought. For example, an applicant for president of a struggling business may be asked to relate his past experience in turning around a failing company.

Methods of Interviewing

Christine has three general options in conducting interviews.

To unlock this lesson you must be a Member.
Create your account

Register to view this lesson

Are you a student or a teacher?

Unlock Your Education

See for yourself why 30 million people use

Become a member and start learning now.
Become a Member  Back
What teachers are saying about
Try it risk-free for 30 days

Earning College Credit

Did you know… We have over 200 college courses that prepare you to earn credit by exam that is accepted by over 1,500 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.

To learn more, visit our Earning Credit Page

Transferring credit to the school of your choice

Not sure what college you want to attend yet? has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.

Create an account to start this course today
Try it risk-free for 30 days!
Create an account