Communicating & Executing Employee Discipline

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  • 0:03 Progressive Discipline
  • 1:25 Progressive Discipline…
  • 3:58 Communication
  • 5:04 Lesson Summary
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Lesson Transcript
Instructor: Joseph Madison

Joseph received his Doctorate from UMUC in Management. He retired from the Army after 23 years of service, working in intelligence, behavioral health, and entertainment.

Although employee discipline can be challenging, having a set framework to execute discipline will help smooth out the process. This lesson provides an overview on that framework and how to communicate effectively with employees.

Progressive Discipline

Employee discipline can take on many different forms. One of the most popular is progressive discipline. This discipline model means that if Leroy yells at his coworkers, then his manager, Richard, is going to go through a graduated process of discipline. Richard will start with smaller disciplinary actions and increase the negative feedback until the behavior ceases. The levels of discipline usually resemble the following:

  • Verbal Warning - This is a warning that may or may not be documented, but can fall off the employee's record over time if the situation is not repeated.
  • Written Warning - There is usually at least a first and second written warning, to allow an employee a chance to resolve their behavior. There can be a third written warning as well, just dependent on the business need.
  • Termination - This is the final process of documenting the employee's actions and then letting them go.

This outline for discipline allows employees several changes to work on their issues and keep their job. Consistency is key in discipline. If Erin is given a verbal warning for not meeting metrics for the month of April, then George should also receive that warning if he didn't meet metrics, even if he usually does. This ensures that the office environment is dependable, which in turn inspires respect from employees.

Progressive Discipline Framework

Now that we know the discipline we will be covering, we can discuss how to execute this in an office. Let's start with an example: Eric is usually a good employee and has never been given a warning before. He has worked for the technology firm for five years now. Just lately he has started to come into the office late and has been sleeping at his desk. Additionally, he has been accused of making fun of another employee named Opal. Now, let's address how to execute employee discipline.

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