Communicating with Teams: Importance & Examples

Instructor: Artem Cheprasov

Artem has a doctor of veterinary medicine degree.

This lesson is going to go over a couple of examples. The first one will show you what poor team communication looks like and the second one will fix the latter to showcase an example of good team communication.

Communicating With Teams

Remember that crazy chain email about a conspiracy theory your uncle once sent you? It was probably very confusing, very long, and imprecise (not to mention probably inaccurate).

That's the exact opposite of what good team communication is all about. Good team communication should be clear, concise, and precise. There are many ways by which you can clearly, concisely, and precisely communicate with your team. This includes in person, via e-mail, and even through texts.

In this lesson, we focus on using email as an example, but be sure to realize that this discussion can apply to almost any method of team communication.

Improper Communication

Here's an example of improper communication with teams. Let's say you send out an email. The purpose of the email is to inform your team of an important meeting that's coming up.

Hey everyone. I just wanted to let all of you know that there will be a team meeting happening on Wednesday. It's very important and it's important all of you please remember to attend. Rick will be speaking first for a bit and then all of you can chime in with any ideas that you may have. Thanks!

What an odd email. It's not clear or precise and it can definitely be more compact. This kind of message can have unintended consequences:

1. Some people will assume it's Rick from the office when it is actually a guest speaker named Rick. Poor office Rick, he's going to be very confused and surprised.

2. Other people are going to get flustered. What are they going to have to prepare for? What is this meeting about?

3. Further, others may not be able to make it to the meeting, but you won't know about it until it's too late. That's because no one knows which Wednesday is in question and what time the meeting is going to commence!

Communicating the Right Way

So how can we make this better? We can communicate in a manner that is clear (easily understood), concise, (to the point), and precise (exact). Let's rework that email to something better.

A guest speaker, Rick, will lead a meeting on 11/22/2017 at 11:00 AM about team communication in the conference room. Everyone should attend and be ready to provide examples on improving our team communication.

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