Competency Model in Business Analysis

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  • 0:00 Looking at Competency Models
  • 0:36 Importance of…
  • 1:40 Types of Competency Models
  • 2:57 Steps for Competency Models
  • 4:00 Lesson Summary
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Lesson Transcript
Instructor: Brianna Whiting

Brianna has a masters of education in educational leadership, a DBA business management, and a BS in animal science.

Companies want to make sure they have the right individuals doing the right jobs. They also want to accomplish their goals and objectives. One way to make these needs come together is to implement what is known as a competency model.

Looking at Competency Models

Meet Sarah! Sarah has just started her new job working in the human resource department. During her first week of work, she began to learn how the company makes sure the right employees are doing quality work and meeting goals and objectives. What Sarah was learning was the basics of a competency model, which helps the company gather a collection of skills needed to successfully complete a job and make sure the employees they hire are able to fulfill those skills and complete their responsibilities.

Importance of Competency Models

Companies want to make sure that the people who work for them are able to not only do their job correctly, but also possess skills that align with the goals of the company. This means the process of finding ideal employees begins with the HR department and people like Sarah.

Using a competency model helps a company make sure that any new employee both fits the specific position available and is aligned with the goals of the whole company. Competency models also help a company measure how well an employee is doing in their position. If a company knows what skills are an asset for the job, they can make sure the employee is using those skills efficiently and effectively.

Lastly, competency models help companies better understand what gaps they have between their current skill sets and the skill sets that are needed to reach their goals and objectives. For example, Sarah might be able to see that employees in the marketing department are falling short of the company's goals and identify what specific additional training they need.

Types of Competency Models

Let's look at a few different types of competency models.

1. Leadership

This type of competency model focuses on leadership skills. A company is only as strong as the people who are leading it, so it is important to make sure supervisory employees and management have strong leadership skills. Sarah knows how important leadership skills are because her supervisor had great leadership capabilities and was able to teach Sarah how to perform her duties in the HR department.

2. Core

In this context, core refers to the basics and fundamentals of the company. Sarah understands that core competency models are those that describe the skill sets needed to perform the basic duties to keep the company running. At her company those basic duties include things like taking customer orders, fulfilling those orders, and shipping them out.

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