Customer Service Positions: Spanish Vocabulary

Instructor: Yolanda Reinoso Barzallo

Yolanda holds a CELTA Cambridge, a Juris Doctorate, and a Master of Public Administration. She is a published author of fiction in Spanish.

As customers, we have to interact with those who are there to assist us. So, this lesson gives you the vocabulary for customer service positions such as receptionist, cashier, manager, etc., along with some practical sentences you can use.

Customer Service Employees

We often shop for goods and services and part of this is interacting with people in customer service positions. Don't you love it when a manager offers you a solution to a problem with a good you purchased? Don't you feel good when an employee at a store answers the question you have about a product? Moreover, isn't it nice when a professional customer service representative is really polite? Whatever the case, you need the Spanish vocabulary for customer service positions so you can successfully interact when needed.

To learn the vocabulary, today we will walk around some establishments that offer different goods and services. As we walk, we learn the vocabulary for puestos de servicio al cliente, which means 'customer service positions.' At the end, we also give you some phrases you may need. The pronunciation guide includes the most stressed syllable in capitals. Let's begin!

The Key Vocabulary

Let's walk in a great hotel in Madrid (Spain). We walk in the lobby and, right there, we have the following customer service employees:

  • La recepcionista (lah reh-sehp-seeoh-NEES-tah) means 'the female receptionist'. For a male, say el recepcionista.
  • La supervisora (lah soo-pehr-bee-SOH-rah) means 'the supervisor'. For a male, say el supervisor.
  • El botones (ehl boh-TOH-nehs) means 'the porter'. Have you noticed they are usually males? Maybe this is because carrying suitcases can be heavy?
  • La gerente (lah heh-REHN-teh) means 'the manager'. For a male, say el gerente.

el recepcionista
recept

Except for el botones, all these customer service positions can be found in other places such as hospitals, office buildings, etc.

Next, we stop at a retail store. We immediately see:

  • La cajera (lah kah-HEH-rah) means 'the cashier'. For a male, say el cajero.
  • La agente de ventas (lah ah-HEN-teh deh BEHN-tahs) means 'the sales agent'. For a male, say el agente de ventas. Note that this type of employee is also called la/el representante de ventas (lah/ehl reh-preh-sehn-TAHN-teh deh BEHN-tahs).
  • La representante de servicio al cliente (lah reh-preh-sehn-TAHN-teh deh sehr-BEE-seeoh ahl klee-EHN-teh) means 'the customer service representative'. For a male, say el representante de servicio al cliente . Note that this type of employee is also called la/el representante de atención al cliente (lah/ehl reh-preh-sehn-TAHN-teh deh ah-tehn-see-OHN ahl klee-EHN-teh).

la cajera
cash

How lucky for us! We just learned three new customer service position words in Spanish. These same words apply to the employees we find at banks. Speaking of this, let's walk in the bank next door to see what other employees we have:

  • The bank obviously has a gerente and cajero/cajera. If you can't remember these words, it is time to review it above. You have it? Great! At a bank we also have:
  • La agente de inversiones (lah ah-HEN-teh deh een-behr-see-OH-nehs) means 'the investments representative'. For a male, say el agente de inversiones.

With all this walking, we're now hungry. So, let's stop at the restaurant, where we'll meet a recepcionista. Remember this word? In Spanish-speaking countries, the position host/hostess is not common. Moreover, the translation of host/hostess into Spanish is a word that has nothing to do with the duties a restaurant host/hostess has. Sometimes, especially in restaurants that are high-end there is a recepcionista, who does what a host/hostess would do.

However, at most restaurants we do have:

  • La mesera (lah meh-SEH-rah) means 'the waitress'. For a male, say el mesero.

el mesero
waiter

  • Naturally, when it is time to pay we can go to la/el cajero/cajera. Remember these words?

Now that you know the main vocabulary for customer service positions, let's learn some sentences you can use.

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