Kat has a Master of Science in Organizational Leadership and Management and teaches Business courses.
It's your turn to announce the names of the Employee of the Year winners. The winners think they are receiving really good news but you know that they are really receiving a deductive message.
A deductive message is one that does not bring bad news. It brings good news or a neutral message. A neutral message is one that does not provoke emotion.To clarify, good news might be a job offer. Neutral news might be that the company you applied to confirmed the receipt of your resume.
Deductive messages are pretty easy to draft. That is mostly because they come with no ill intent. The inheritor is generally receptive to the message and looks forward to receiving it.
Deductive messages are used for a few reasons:
- Deliver positive news
- To thank someone
- To offer credit
- As a way to offer a job or promotion
Now that we understand the various ways we could use deductive messages, let's take a look at exactly how to write one. Like any good piece of writing, it should start with an outline.
An outline will help you to keep important information in proper order. So, when you are about to draft your message of good tidings, start with the main idea or the central purpose of the message. This can be in the form of a statement or even a question.
For a job promotion, you might say:
Are you ready to move your career with Banner Enterprises to the next level?'
The question in and of itself is exciting and keeps the reader on the edge of their … well … inbox.
A statement may read more like this:
We would like to announce that you have been selected for a promotion to the Credit and Collections Department.'
An example of a neutral message may be:
'Dear Mrs. Philstein,
The Returns Department is in receipt of your cardigan sweater. Your replacement cardigan sweater will be shipped on Friday.'
Then, explain the main idea in clear terms and end it with good will.
Let's put it all together using the example of Jenny's promotion.
We would like to announce that you have been selected for a promotion to the Credit and Collections Department.
Our Chief Financial Officer has recognized your work and he requests that you are moved immediately to the corner office. You will have a staff of 10 bookkeepers, a secretary and a mail clerk.
Thank you for all that you do to keep us in the chips.'
To recap, we started with the main point, explained it and then ended with a bit of goodwill.
A deductive outline is used to create a message that sends good news or a neutral message. Messages include word of a promotion, a raise, a thank you note or even a non-emotional message, like a receipt for something.
A deductive message can be in the form of a statement, like telling an employee about a promotion or a question, like asking an employee to be part of a special project.
Either way, the outline follows the same format. Start with the main point, then explain it and end with good will.
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