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Developing Emotional Intelligence in Daily Life

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  • 0:03 What Is Emotional…
  • 0:34 Emotional Intelligence…
  • 4:34 Lesson Summary
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Lesson Transcript
Instructor: Artem Cheprasov
In this lesson, we're going to look at the concept of emotional intelligence and how useful it is in our daily life. You'll also learn how it can be developed through some case scenarios.

What Is Emotional Intelligence?

If you were a manager and had to make a hiring decision, would you rather hire someone who is wickedly smart but works poorly with others or someone who is of above average intelligence but is able to work well with others? Probably the latter, right?

That person might be the better choice in most cases because they are emotionally intelligent, which gives them the ability to work well with others. Emotional intelligence refers to the ability to not only understand one's own feelings but also to empathize with the emotions of others.

Emotional Intelligence Case Studies

Let's see how managers can develop this critical ability, emotional intelligence, in daily life. The most important thing that you must remember with respect to developing emotional intelligence is that, like any other skill, it takes practice to develop. The more you practice, the easier things will become. So, we'll work through a few case examples of how this can be achieved on a day to day basis. To do this, we'll follow around Nancy for a day. She's a manager at Acme Co, a company that manufactures anvils for coyotes. Because that field is booming, right?

Case #1

Nancy walks into work one day only to notice that someone had just used the microwave to warm up some pungent food. Perhaps a Durian fruit? Who doesn't love the smell and taste of rotten eggs? Nancy isn't a fan.

Option #1: Nancy runs over to the person who made the Durian dish and chastises them for being stupid enough to eat that fruit. Not emotionally intelligent at all.

Option #2: Nancy is emotionally intelligent. She realizes this is a learning opportunity and a great way for her to become more emotionally intelligent. Before she says anything, she thinks about the problem, the solutions, and how to phrase herself in a way that relays her concerns without offending the person enjoying the Durian. She mentions to the person that while she loves giant exotic fruit, she has allergies and sensitivities that make life and work quite difficult for her, and that Durian is making her feel a bit uncomfortable as a result. She requests that the co-worker please consider that next time.

As an alternative, Nancy may not feel comfortable talking with the co-worker. So, she could (without pointing fingers), have HR or higher-ups address the issue. They may send out a company-wide e-mail letting everyone know Durian isn't an acceptable food choice at work, since it's too distracting and causes productivity to fall.

Case #2

Of course, not all emotional intelligence-related practice will occur at work. It's a daily skill. Nancy's day, after the Durian-fest at work, showcases this well.

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