Allison has a Masters of Arts in Political Science. She has worked in the customer service and food industry since 2013.
Empathy in the Workplace
Lisa spilled coffee on her suit, dropped her papers on the way to a meeting, and tripped while walking into the room 10 minutes late for her presentation. As if that wasn't enough, her supervisor, John, snidely says, 'Well, couldn't have done that any better, could you, Lisa?'
Not willing to let this mishap ruin a great day, Empathy Man (E.M.) swoops in, settles on John's shoulder, and gives him a quick lesson on empathy. E.M. tells John that empathy is the ability to connect to, experience, and understand what someone else is feeling. It goes above and beyond feeling sorry for someone. It is a real connection that allows you to react with compassion.
The key characteristics of empathy include:
- Ability to listen to others
- Being open to others feelings
- Understanding feelings and emotion of others
E.M. goes on to say that empathy in the workplace is the ability to connect to, relate to, and understand the feelings and emotions of colleagues.
An error occurred trying to load this video.
Try refreshing the page, or contact customer support.
You must cCreate an account to continue watching
Register to view this lesson
As a member, you'll also get unlimited access to over 84,000 lessons in math, English, science, history, and more. Plus, get practice tests, quizzes, and personalized coaching to help you succeed.
Get unlimited access to over 84,000 lessons.Try it now
Already registered? Log in here for accessBack
Importance of Workplace Empathy
Rather than being empathetic to Lisa, John was rude. E.M. tells John to imagine how embarrassed Lisa must have been by his comment. She is already having a bad day, and instead of showing kindness, he tried to crack a joke. Empathy is important because it allows co-workers to connect to one another and enhances a positive work environment.
In general, when a work environment has empathetic leadership, it is more productive, nurtures a positive culture, and can reduce workplace conflict because it allows staff to feel respected, heard, and valued.
E.M. tells John that he can probably imagine how upset Lisa was by his comment. After the meeting, she may complain to other staff members. More importantly, because of John's lack of empathy, Lisa is more likely to disengage and remove herself from her work. As frustration builds, the workplace may become a more negative environment for employees.
Now, E.M. has John imagine that instead of mocking Lisa he had simply gone up to her and quietly said, 'Good morning Lisa, It looks like you are having a tough morning. Take your time to get settled, we can get going in a moment.' E.M. goes on to say that after the meeting John could have said to Lisa, 'I'm sorry to see that you had a rough start this morning. Is there anything I can do for future meetings to help make this an easier process?'
Talking to Lisa after the meeting in a kind tone shows real care and respect. It also gives her the opportunity to either laugh it off and say it was just a bad morning or express where she may have needed help.
Regardless of the situation, empathy allows leaders and co-workers to show that they genuinely care about people. Whether there is a situation at work or home, empathy allows the workplace to acknowledge the feeling. In turn, it helps staff to feel valued on a human level. Empathy fosters an environment where people can thrive. This doesn't mean that team members should use the office as a place to share all the details of their personal lives or complain about work, but it does allow for team members to step back and see one another as people with diverse experiences and feelings. Once the conversation has begun, real solutions are possible.
Before E.M. disappears, he reminds John that empathy is the ability to connect to, experience, and understand what someone else is going through. It is the true ability to relate to others' feelings and react with compassion. Major characteristics of empathy include the ability to listen to others, to be open to their feelings, and to be able to understand what they are experiencing. Empathy in the workplace is the ability to connect to, relate to, and experience the feelings of co-workers and employees. In the workplace, empathy creates a more productive environment, nurtures a positive workplace culture, and helps to reduce workplace conflict. This is because an empathetic workplace allows employees to feel respected, heard, and valued.
Regardless of the problem someone is going through, empathy allows people to connect to one another and develop strong bonds. In turn, this enhances and supports a healthy work environment.
To unlock this lesson you must be a Study.com Member.
Create your account
Register to view this lesson
Unlock Your Education
See for yourself why 30 million people use Study.com
Become a Study.com member and start learning now.Become a Member
Already a member? Log InBack
Empathy in the Workplace
Related Study Materials
Explore our library of over 84,000 lessons
- College Courses
- High School Courses
- Other Courses
- Create a Goal
- Create custom courses
- Get your questions answered