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Employee Scheduling: Methods & Issues

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  • 0:05 Scheduling
  • 0:47 Hourly
  • 2:10 Project
  • 3:35 Issues
  • 4:32 Lesson Summary
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Lesson Transcript
Instructor: Yuanxin (Amy) Yang Alcocer

Amy has a master's degree in secondary education and has taught math at a public charter high school.

Watch this video lesson to learn how successful businesses manage their employees through good scheduling that takes care of the needs of both the business and the employees.

Scheduling

Scheduling is the arranging of people to work at specific times. Businesses make a great deal of scheduling because it is a good schedule that allows the business to function smoothly with happy employees. In any big business, there is one dedicated worker that does just scheduling. This shows how important scheduling is.

There is a lot of detail that goes into creating a schedule that meets the needs of both the business and the employee. There are many methods to scheduling, but the purpose of any kind of scheduling is to arrange the employees so that they come when the business needs them. A good schedule takes into consideration the availability of the employees, and it also has plans to fix unexpected issues when they arise. Let's take a look at a couple of methods that can be used.

Hourly

The bridal shop downtown schedules their employees on an hourly basis. This is because they see that they have more customers on the weekends than during the week. They want to make sure that they have enough employees on the weekends so that all their customers can get the help they need. They see that most of their customers come between 10 a.m. and 8 p.m. on Saturdays and Sundays, so the business makes sure to schedule most of their employees between these times. The scheduler talks to each employee and know the circumstances of each. So, they know how many hours each employee can work and when they can work.

The bridal shop wants to give each employee the hours that they need at the time that is convenient for them. A happy employee is a good employee. Because 10 a.m. to 8 p.m. is a 10-hour stretch, the bridal shop has created two shifts: one from 10 a.m. to 3 p.m. and another from 3 p.m. to 8 p.m. This way, their employees don't work for more than eight hours a day. And because it is the weekend, they don't want to make their employees feel like their whole weekend is gone because they had to work the whole day. Yes, the bridal shop considers the needs of their employees as they are creating their schedule.

The hourly method of scheduling aims to schedule enough employees for the hours that the business is open. More employees are scheduled for the peak hours of business when more customers come.

Project

Another method of scheduling is project-based scheduling. For this type of scheduling, the number of employees scheduled depends on the project that needs to be done. If it is a large project, then more employees are scheduled. Instead of a time assignment, each employee is given a task assignment. Employees are asked to complete certain tasks instead of being at a particular location for a certain amount of time. This type of scheduling has the employees filling out a time sheet so the business knows how many hours each employee has worked. Typically, employees are given tasks that they are skilled at.

For example, the toy-making company next to the bridal shop schedules its employees by the project. Because this company is in the toy-making business, they do not deal with customers. They design and make toys, and they sell their designs to other businesses. They do not have a sales room where people come in to look and shop. For big projects, the company schedules more employees so the project gets finished on time. The company knows the strengths of each employee, so each employee is given a task that he or she is good at.

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